S Inside Sales Representative

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Time management

Organizational skills

Microsoft Office

Communication skills

Do you have experience in Time management?
Education

Post-secondary education

Do you have a Post-secondary education?
 
Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Location
5615 44th Street SE, Calgary, AB T2C 1V2
 
Benefits
Pulled from the full job description
Flexible schedule
 
Full job description
Job Title: Inside Sales Representative

Department: Customer Service

Location: Calgary Paper Division


SCOPE OF POSITION

The Inside Sales Rep reports to the Customer Service Manager, Calgary Paper Division, and is responsible for liaising with sales representatives and agents concerning all aspects of account management, problem solving, technical support, scheduling etc. The incumbent will commence in a supportive role in Customer Service to learn the business prior to taking over the position. Incumbent must be able to travel and work independently.

PRINCIPAL RESPONSIBLITIES

Within the limits of applicable policies, procedures and established plans, he/she has authority to take action and make decisions. The assignment of work or delegation or responsibility does not relinquish responsibility for results. Performance will be measured by the extent to which the responsibilities have been fulfilled.

FUNCTIONAL RESPONSIBLITIES

Deal with outside agents as assigned.
Prepare ECO’s as required.
Prepare prices, costing and price lists as required.
Manage trial order status.
Manage customer complaints.
Problem solve for outside Sales Reps and Sales Manager.
Organize technical support when required.
Maintain a professional relationship with customers. Develop strong relationships with key contacts at customers.
Understand and follow food safety and quality procedures
Performs all functions of a Customer Service Representative

KEY WORKING RELATIONSHIPS

Work closely with the Sales Manager as directed.
Consult, participate and cooperate with team members in Engineering, Production, Scheduling, Sales, and Finance on matters relating to his/her responsibilities and duties.
Occasional contact with General Manager

FUNCTIONAL REQUIREMENTS

Regular use of computers, telephones and misc. office equipment.
Must be able to manage complex tasks.
Read and understand the Job Safety Analysis (JSA).
Understand and follow the food, safety, and quality procedures.
Read, understand and follow Quality System Procedures (QSP).

PHYSICAL DEMANDS

Periods of light physical effort.

WORK ENVIRONMENT

Office and plant
Flexible hours

QUALIFICATIONS

Education Experience
Post Secondary Degree/Diploma or equivalent.
3-5 years of related experience an asset

SKILLS

Effective communication and interpersonal skills.
Planning and organizational skills.
Must be able to meet target dates, prioritize and practice excellent time management skills.
Attention to detail.
Should have considerable skills in problem solving, administration, planning, communication, decision making and follow up.
Proficient in MS Office
Professional verbal and written communications and interpersonal skills
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