Marketplace and Courier Operations Lead

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Skills

Management

Business development

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Job details
Here’s how the job details align with your profile.
Pay

$140,000–$155,500 a year
Job type

Full-time
 
Location
Toronto, ON
 
Full job description
About the Role

As the leader of Uber's Marketplace Operations Courier team in Canada, you will have a rare opportunity to shape and scale our delivery platform across a dynamic, three-sided marketplace. Your work will directly impact the experience of merchants, earners, and consumers, driving operational excellence and platform reliability.

We're looking for a strategic and innovative operator with a passion for solving complex problems at scale. You should bring a strong track record of operational execution, cross-functional stakeholder leadership, and people management. You'll inspire and develop a team of talented Operations Managers while designing solutions that optimize the balance of supply and demand in one of the world's most sophisticated logistics platforms.

This is a high-impact role where you will craft and execute strategies that directly affect dispatch, pricing, supply engagement, demand shaping, courier acquisition, and overall marketplace health.

What You'll Do
Lead and scale a high-performing, fast-paced operations team focused on delivering a best-in-class marketplace experience.
Set the vision, strategy, and operational roadmap for the Canadian Marketplace Operations Courier org, aligning team OKRs with Uber's broader business goals.
Drive executional excellence across the courier lifecycle - from acquisition to engagement and retention - optimizing reliability and efficiency.
Collaborate cross-functionally with Product, Engineering, Finance, Policy Communications, Legal, Local and Central Operations, and Account Management teams to align on priorities and deliver results.
Design and implement scalable solutions across key levers like batching, dispatch, pricing, and supply initiatives that improve the health of the overall marketplace.
Basic Qualifications
7+ years of experience in strategy, operations, consulting, analytics, finance, or technology.
2+ years of direct people management experience.
Preferred Qualifications
7-10 years of experience in operations, strategy, business development, or related fields, ideally with experience in high-growth or tech environments.
Demonstrated success in leading complex, multi-stakeholder projects to completion.
Strong business judgment, with a data-informed approach to problem-solving and decision-making.
Deep understanding of platform economics and the ability to optimize across different sides of a marketplace.
Passion for building and leading high-performing teams, fostering team culture, and driving career development.
Customer-obsessed mindset, constantly seeking to improve the user experience across merchants, earners, and consumers.
Comfort with ambiguity and thriving in fast-paced, constantly evolving environments.

For Canada-based roles: The base salary range for this role is CAD$140,000 per year - CAD$155,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
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