Change Analyst

Melbourne, Victoria | RACV Head Office
Fixed Term (12month) Full Time | Hybrid Working
A Competitive Salary | Discounts on Selected RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

The Program Management team is responsible for the governance and end-to-end delivery of major change initiatives, particularly those driven by technology. In addition, the team manages RACV’s Enterprise Quarterly Planning and Prioritisation process, ensuring the optimal sequencing and execution of smaller-scale, non-project work.

As a member of the PMO Change Practice, you will play a key role in supporting the assessment of current and future state changes, identifying impacts, and contributing to the development and execution of change management activities for the SAP ERP Replacement Project. As a Change Analyst you will be involved in facilitating and coordinating change workshops, supporting with comprehensive training needs analyses, and delivering training and business readiness activities.

Come along for a new journey

You’ll be instrumental in ensuring our Change Practice team delivers exceptional service. Here’s a glimpse of what you’ll be doing:

Building and maintaining strong relationships with internal and external stakeholders to enhance business relationships and project delivery.
Managing/Supporting and implementing change activities for one or more streams within the SAP ERP Replacement Project to support the Lead Change Manager and to ensure successful implementation of the project.
Identifying and managing related issues and risks and report to the Change Practice Lead on the overall performance.
Managing stakeholder expectations about the project, generating buy-in to the solution, ensuring organisational alignment to deliver business engagement and change readiness.
Undertaking current and future state gap analyses and assess changes and impacts to ensure that transformation strategy and transition planning meet program objectives.
Conducting change analysis and change impact assessments and develop and support the delivery of effective change plans and change reporting.
Documenting change impact assessment outcomes to determine the scale of change and associated business readiness activities required for successful change.
Providing the analytics and intelligence to validate and guide the change approach and to provide key measurement analytics for the change impacts and effort.
Supporting the alignment of change and training activities to operating environment changes to facilitate the realisation of identified benefits and to address associated risk.

What you’ll need to be successful

Minimum 3 years’ experience as a Change Analyst for change initiatives, such as delivering detailed change and business impact assessments, assessing a range of change intervention options and monitoring the progress of change programs.
Demonstrated knowledge and experience of change management of enterprise-wide IT rollouts within a large complex organisation.
Experience working in Agile environments
Experience conducting stakeholder engagement needs and business readiness assessments, providing change input, guidance and support to others and identifying potential issues and setbacks.
Experience in using ADKAR change management methodology and impact assessment tools or a similar methodology
Strong stakeholder engagement and influencing skills
Prosci® Change Management certification or People Centred Implementation (PCI) certification or equivalent demonstrated experience in change management.
Previous Oracle or Finance ERP experience highly desirable.
Finance and Accounting knowledge highly desirable
Knowledge of JIRA and Confluence highly desirable

There’s so much on offer when you join RACV with benefits including

Our flexible and informal work environment which helps bring balance between work and home.
Generous discounts on home and car insurance policies and RACV roadside care
Great discounts across all RACV resorts
Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required. Read more