Account Manager

ESSENTIAL JOB FUNCTIONS

Manage assigned accounts including all communication to and from customers on a daily basis and be available to the respond and resolve escalations
Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions
Communicate needs for solutions with peers and assist in the development of the solution
Work as intermediary for communication between customers and peers to meet customer expectations
Collaborate with peers and utilize tools provided to generate pricing / quoting responses
Work with Operations Associates to provide tracking information as requested by the customer
Escalate all issues with a shipment immediately to the customer to insure prompt resolution (which may include nights and weekends)
Manage all customer requests and follow up to insure that the customer needs are met
Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
Transmit all pre-alerts to the customer for all shipments
Send all required reports to customer on a daily, monthly or quarterly basis as required
Responsible for managing customer generated reports and assuring accuracy
PHYSICAL REQUIREMENTS

Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
OTHER SKILLS AND ABILITIES

Excellent written and verbal communication skills
Demonstrates effective negotiation and closing techniques
General understanding of the truckload industry to include equipment types, carrier capabilities, pricing and regulations
Strong understanding of US Geography
Excellent organizational and problem solving skills
Proficient in Microsoft Excel
Works well in a team environment
EDUCATION AND WORK EXPERIENCE

High school diploma or GED/Bachelor’s degree preferred
Minimum 3 to 5 years’ transportation experience or combination experience and education (asset trucking experience strongly preferred)
Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.)
Experience operating a Transportation Management System
CERTIFICATION AND LICENCES

Professional certification may be required in some areas.

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:


https://assessment.predictiveindex.com/bo/28w/Candidate_Link


WHY SHOULD YOU WORK FOR CRANE?


At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.


We offer:


Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.


Disclaimer:


The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


We maintain a drug-free workplace and perform pre-employment substance abuse testing.


This position requires the final candidate to successfully pass an E-Verify Check.


More Information: http://www.dhs.gov/e-verify


Company benefits are contingent upon meeting eligibility requirements and plan conditions.


Education
Required
High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Read more