Shift Manager

Job Title: Shift Manager
Location: Shamshabad

Reporting To: Cafeteria Manager / Operations Head
Shift: Rotational Shifts
Overtime: Applicable as per company policy

About the Role:

Gracias Dining is seeking a dynamic and responsible Shift Manager to manage daily cafeteria operations at the our client site near Hyderabad airport. The ideal candidate will oversee end-to-end food service operations during their shift, ensure vendor coordination and compliance with Gracias Dining's standards, and maintain high levels of food quality, hygiene, and customer satisfaction.

Key Responsibilities:

Manage day-to-day cafeteria operations across various counters – veg, non-veg, tuck shop, and live counters.
Coordinate with multiple kitchen vendors to ensure timely food service and adherence to SOPs.
Share daily sales forecasts and projections with vendors to align food preparation.
Monitor and control food shortage, excess production, and wastage through timely interventions.
Maintain strict hygiene standards across food counters, dining areas, and equipment, ensuring cleaning and sanitation protocols are followed.
Check and ensure all staff vendor staff are well-groomed and follow uniform and grooming standards.
Report daily operations, customer feedback, and incident reports to the Gracias Dining management.
Enable or disable menu items on the Gracias Dining App based on stock and availability.
Train kitchen vendor staff in using the Gracias Dining App for menu updates, sales tracking, and inventory input.
Coordinate with vendors and client teams for menu changes and special requests.
Handle basic client interactions, including billing coordination, reporting, and feedback.
Ensure proper handling of cash transactions and follow cash control procedures.
Oversee periodic audits to ensure food safety, FSSAI compliance, and documentation.
Support in periodic inventory checks, stock movement logs, and vendor reconciliation.
Address on-ground challenges and provide immediate resolution to avoid disruption in service.
Willingness to take up additional responsibilities during events, peak hours, or emergency situations.
Requirements:

Education: Diploma or Degree in Hotel / Hospitality Management preferred. Candidates with relevant experience from other educational backgrounds will also be considered.
Experience: 0–5 years of experience in FB operations, corporate cafeterias, QSRs, or hospitality settings.
Strong interpersonal and management skills.
Familiarity with food safety protocols, hygiene standards, and POS platforms.
Basic knowledge of MS Excel, reporting formats, and app-based operations.
Willingness to work in rotational shifts
Fluency in English preferred.
Compensation Benefits:

Competitive salary based on experience.
Overtime and holiday pay as applicable.
Opportunity to grow within a rapidly expanding food services organization.
To Apply:
Send your resume to hr@graciasdining.com with the subject line: Application for Shift Manager

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Leave encashment
Paid time off
Provident Fund
Schedule:

Rotational shift
Weekend availability
Supplemental Pay:

Overtime pay
Performance bonus
Ability to commute/relocate:

Shamshabad, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person

Expected Start Date: 14/07/2025 Read more