Technical Lead (CTS - Network Engineer L3)

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Summary:
As a Level 3 Engineer provide technical services.
Ability to follow through with tasks, projects, troubleshooting with no supervision.
Serve as technical point of contact on customer engagements, and internal projects
Conducts/lead design workshops for complex designs to meet customer, business and technical objectives.
Proactively develop plans and activities to avoid problems.
Educate the customer on solution as appropriate throughout the life of the project or service life.
Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc).
Handle several tasks simultaneously (ie: pre-sales, troubleshoot and develop internal network, respond to emergencies).
Communicate with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
Respond to all customers professionally and courteously and relay any customer questions or concerns to manager.
Demonstrate and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way.
Assist in creating and documenting policies and procedures.
Understand SLAs in a production environment and proactively strive to meet the commitments.
Provide support to Service Account Managers, Project Managers and product developers.
Contribute to written proposals and technical documentation.
Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
Conduct self in a manner consistent with customer service expectations.
Test, evaluate, and develop new products, offerings, and solutions.
Conduct training of customers and coworkers in both formal and informal environments.
Work directly with Project Managers to update project plans and communicate project status.

Education/Experience:
Bachelor’s degree in Telecommunications, Computer Science, Engineering, or related
discipline, or an equivalent combination of education and experiences.
Experience in planning, deployment, and operational support of advanced technologies and
applications.

Skills and Competencies:
Passion for technology demonstrated by success in a technical field, technology-related
internships, or by technology-focused, extra-curricular activities.
Demonstrated complex problem solving, inductive reasoning, critical thinking, and problem
sensitivity at work and in personal circumstances.
Strong work ethic demonstrated by a successful work track record.
Strong technical aptitude demonstrated by successful completion of technical certifications,
individual mastery of technical topics, or by success in technology-related internships.
Drive for success demonstrated by consistent high achievement in personal and academic
endeavors.
Ability to effectively communicate with clients and end users.
o CCIE or equivalent
o Hands-on experience in a large Data Center environment
o ITIL Foundations Certification
Must require technical skills:

The skills that we would need to identify in a new Global Delivery resource to support are the following:

eBGP routing (eBGP peering and traffic steering)

iBGP routing (traffic steering when more than one routing option exists)

OSPF routing

Cisco IOS configuration, design, and implementation of layer 2 Campus networks – Cisco Cat 9K and some older switches

Firm understanding of Spanning-Tree

Vlan creation

Vlan extension

VTP modes and correct usage

VSS for 6500 series cores still in use

Cisco Nexus (NXOS) Data Center switching configuration, design, and implementation of Data Center Environments

VPC

Layer 2

Layer 3

Cisco Cat 8000 series routers

OSPF configurations, design, implementation

Palo Alto Firewalls

Aruba SilverPeak SD-WAN

Cisco AirOS

WISMv2 Blade in Catalyst Chassis, 5508, 5520

Cisco 9800 series wireless configuration and implementation of refresh cycles.

Preferred Qualifications:


Hardware:
o Switches – Cisco IOS and Nexus platforms
o Routers – Cisco IOS and IOS XE platforms
o Firewalls - Cisco ASA and FWSM platforms
o Load Balancers - Cisco ACE, CSS, F5 LTM and F5 GSM
o WAN Optimization - Riverbed Steelhead and Cisco WAAS
Network Technologies/Topologies:
o WAN - MPLS, MPLS Layer 2/3 VPN’s, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services
o Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel
o Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng, Advanced Redistribution, VRF-lite
o Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM
o Security - CBAC, Zone-Based firewall, Reflex ACL, NAT, IP Source Guard, uRPF, Cisco IPS/IPS, RSA Envision
o QOS – Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS
o VOIP - Cisco voice gateway functionality, SRST
o Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems
o Data Center - FabricPath, FEX, vPC, UCS, FCoE
o Wireless – Cisco Wireless LAN controllers, lightweight and autonomous AP models, Cisco Prime Infrastructure, MSE, Aruba and Meraki
o VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, Anyconnect
Additional knowledge/skills:
o Operating System/utilities - Windows 7, Windows 2008 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Netflow, WireShark
o Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint
Hands-on experience in a large enterprise or data center environments

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape. Read more