Grand Handover Event Coordinator

Solution Development Manager (Post Possession)

We are seeking a seasoned Solution Development Manager to spearhead our post possession process, focused on delivering exceptional customer experiences and high-quality handovers.

About the Job

This key position involves collaborating with cross-functional teams to develop solutions that enhance customer satisfaction and loyalty. Key responsibilities include:

Main Responsibilities
• Develop and implement strategies to standardise the post-possession experience across zones
• Collaborate with stakeholders to track and evaluate performance metrics, identifying areas for improvement
• Implement best practices to improve key performance metrics, such as NPS scores, EESM compliance, and GPL exit percentages

Requirements

The ideal candidate will possess excellent analytical and problem-solving skills, experience in project management and coordination, and a strong understanding of customer-centric solutions. Read more