General Manager

Location
388 West 6th Avenue, Vancouver, BC
 
Benefits
Pulled from the full job description
Dental care
Store discount
Extended health care
 
Full job description
JOB DESCRIPTION

Our philosophy at Small Victory Bakery is to provide our customers with a warm neighborhood bakery experience. The mission is simple; always be the best part of someone’s day.

We are looking for a candidate that is passionate about food and beverage/bakery and coffee with a genuine service-driven approach to leadership in a fast-paced environment. This person is motivated to be engaged in all aspects of our business, a well-spoken effective communicator, and committed to our brand’s standards.

RESPONSIBILITIES

1. Model, coach and hold staff accountable for providing an exceptional customer service experience

2. Lead and manage store level aspects of human resources, including recruitment, coaching, training, performance management, and succession planning

3. Demonstrate leadership by taking an active role on the floor to engage and build rapport with customers and proactively provide support for team members

4. Provide guidance and support to the Supervisors to effectively manage their teams and resources to ensure consistency in service delivery and product quality standards

5. Establish and maintain regular communications with staff by any or a combination of, although not limited to: daily briefings and shift lists, group email, regular staff meetings, training sessions, and app-driven group messaging

6. Monitor and measure overall store performance and with a thorough understanding to report issues, performance results, opportunities, and challenges, along with recommendations for improvement

7. Optimize profitability by controlling key variable costs of food, coffee, supplies and labor

8. Maintain control and management of inventory including reconciliation of invoicing, waste reporting, and inter unit transfers

9. Monitor and uphold store brand standards in service, product quality and image

10. Monitor equipment performance and follow preventative maintenance schedules to reduce repair, including periodic deep cleaning and tech maintenance

11. Oversee and/or submit weekly orders for all store needs: coffee, tea, pastry, produce, supplies, etc.

12. Follows and complies with SV Cash Handling and Transaction protocols

13. Follows Health and Safety protocols

14. Follows Company Employee Handbook guidelines and protocols

Job Types: Full-time, Permanent

Additional pay:

Bonus pay
Benefits:

Dental care
Extended health care
Store discount
Schedule:

8 hour shift
Day shift
Monday to Friday
Weekends as needed
Work Location: In person

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