Responsibilities: • Prepare and summarize various weekly, monthly and periodic operational reports • Automate the reports and make sure they continue to produce correct data at desired frequency • Help out in preparing monthly, quarterly target plan and AOP • Analyze and interpret data to help improve processes and workflows • Evaluate key performance indicators, ensure timely delivery of essential reports Manage day to day operations and strategize to automate the same Be one point of contact for customer escalations and provide timely solutions