Customer Support Supervisor - Auckland

About Big chill
You've probably seen our recognisable polar bear logo on trucks going from town to town across our beautiful country. No surprise if you have - Big Chill Distribution is a leader in the storage and express delivery of chilled and frozen products nationwide, with eleven depots strategically positioned throughout New Zealand.
About us
Located in our Auckland Operations team in Highbrook our Customer Support team is critical in delivering a service that exceeds our internal and external customers’ expectations. As a close knit team you will often hear laughter and chatter amongst them.

The role
We are looking for a Customer Support Supervisor who has strong administrative skills, a keen problem solver and communicates well with a variety of stakeholders to lead and deliver great service to our customers.

This is a fulltime, Monday to Friday role with the occasional rostered weekend work.

Key responsibilities include:
Lead and manage day-to-day admin operations to ensure we exceed customer expectations.
Lead the customer support team, providing guidance, support and performance feedback.
Assist in developing and implementing processes and strategies.
Analyse data and metrics to identify areas for improvement and implement corrective actions as needed.
Building rapport with customers through excellent communication skills, whether written or by phone.
Work with internal and external customers to answer queries and resolve issues.
Work closely with operations to resolve customer queries.
Drive efficiency through team collaboration and ongoing improvement.
Ensure compliance with food safety and export standards through effective documentation and regulatory oversight.
Accurate processing of transport documents.
Our ideal candidate should:
Have excellent communication, interpersonal, and problem-solving skills.
Possess strong computer literacy, including proficiency in Microsoft Office.
Enjoy working collaboratively in a team environment.
Knowledge of the Bookings process into distribution centres.
Have knowledge of export processes and a strong understanding of food safety compliance.
Work well under pressure, driving teams to perform and consistently meet targets and deadlines.
What can Big Chill offer you?
Upskilling and development opportunities.
A company that has 25 year of history and is part of the Freightways group
A friendly team environment you will be proud to work in.
If this sounds like your next role, get your application in today!
The right applicant will need to be able to pass a pre-employment drug test and satisfactory MoJ criminal check and ACC Check. Read more