UX/CX Customer Experience Strategist (Web Designer)

Empower, Innovate, Impact! At Team A-TEK, we EMPOWER people to drive INNOVATION that IMPACTS mission!

A-TEK operates at the intersection of mission and innovation by applying our deep domain expertise across the federal markets. Embracing our digital-first strategy, A-TEK provides enhanced capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are designed to modernize, automate, secure, protect, and enhance the operations of our federal clients, ensuring they stay ahead in a rapidly evolving digital landscape.

Our work is fueled by a passion to serve our clients' needs and to protect the safety and welfare of Americans. That passion shapes how we nurture our most valuable asset – Our Employees. A-TEK actively cultivates the talent that drives our success and fosters a creative, challenging, and mission-driven work environment for current and future employees.


About A-TEK

A-TEK operates at the intersection of mission and innovation, delivering tailored solutions that enable federal agencies to stay ahead in a complex digital landscape. Through a digital-first strategy, A-TEK enhances mission capabilities by leveraging deep domain expertise in application development, digital transformation, enterprise IT, and scientific services. Our modern, secure, and automated approaches are designed to support federal operations with agility and resilience.

Position Summary

A-TEK is seeking a UX/CX Strategist (Web Designer). The UX/CX Strategist is responsible for enhancing the user and customer experience across our client's products and services. The role demands a creative, data-driven professional who is adept at improving interface design, user satisfaction, and task completion rates. The Web Designer will work in close partnership with the project team, researchers, scientists, and administrative staff focused on safeguarding and improving the nation's health.

This position is based in Bethesda, MD.

Key Responsibilities

Conduct UX research including journey mapping and prototype testing.
Analyze customer data and behavior to inform design.
Collaborate with stakeholders, the project team and Product/Service Owners to achieve Product goals.
Develop rapid prototypes and interface specifications.
Apply HCI best practices and AI-enabled interaction models.
Required Qualifications

Minimum 6 years of experience in UX/CX strategy and design.
Expertise in GUI layout, screen functionality evaluation, and user satisfaction studies.
Bachelor's degree in Computer Science, Graphic Design, Customer Experience, or related discipline.
UX or Customer Experience Certificate with 15 credit hours of relevant coursework.
Certification in Human-Centered Design (e.g., NN/g UX Certification, HFI CUA).
Proficiency in modern UX tools such as Figma, Sketch, Adobe XD, and InVision.
Working knowledge of HTML, CSS, and responsive design frameworks.

Preferred Qualifications

Demonstrated experience in designing federal health IT interfaces (e.g., NIH, HHS, VA), ensuring accessibility and compliance with Section 508, HIPAA, and HITECH.
Experience conducting usability testing and applying WCAG guidelines to optimize digital health experiences.

The salary range for this position is $100,000 to $135,000 commensurate with experience.


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A-TEK, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected Veteran status. Read more