Head of Content Design, Ring/Blink/Amazon Key

DESCRIPTION
About the Role
The Head of Content Design (HCD) is responsible for setting the standard for the user experience across Ring, Blink, and Amazon Key's physical and digital product suites through content design and writing; meeting customer needs throughout their shopping and learning journeys. The HCD leverages their expertise to lead multiple teams in developing high-impact content strategies—turning them into core language systems, information architectures, and user-friendly education for a cohesive product experience at scale across all three brands. They synthesize complex customer, market, and business data to inform customer experience and business strategy; helping teams identify pain points and drive improvements for comprehension, accessibility, and conversion.

This position requires flexibility to work across multiple time zones, with regular domestic and international travel for in-person meetings, events, and workshops.

About You
You are an imaginative leader and strategic thinker; experienced with managing multiple teams and driving innovation through established and successful global content design systems in a complex, multi-brand environment. You tailor products with human-centered thinking—considering every type of user and detail—to ship on-time and on-brief across diverse product lines. You bring deep expertise in verbal identity and interaction to support complex data and learning needs across various technologies. Above all, you are focused on solving real problems for real people through collaborative research, content strategy, and iteration, while balancing the unique needs of Ring, Blink, and Amazon Key.

Key job responsibilities
Define and evangelize global content guidelines and best practices to standardize frameworks and methodologies for scaling design
Own content lifecycle; lead cross-org design reviews and influence product outcomes for customers
Use data analysis, user research, and benchmarking to substantiate content decisions at the executive level
Lead strategic alignment across orgs, advising on core UX disciplines and processes
Align teams towards coherent approaches; communicate complex concepts clearly across diverse portfolios
Incorporate post-launch retros and feedback for analysis-based optimization
Set content vision and optimize org structures and mechanisms to meet high-impact business goals
Align content, technology, and education challenges to scale new product solutions
Manage complex programs across multiple teams and brands
Drive cross-functional collaboration and innovation for integrated experiences
Develop and mentor leaders within the content design organization
Represent content design at the executive level, advocating for resources and strategic initiatives

A day in the life
You’ll oversee content design teams across Ring, Blink, and Amazon Key, aligning design systems with Amazon's smart home vision. You'll set objectives for the expanding function, champion design thinking, and optimize customer journeys using advanced analytics. Collaborating with executives, you'll shape the unified product strategy for Amazon's home security solutions. You'll foster innovation across brands, represent Amazon's design philosophy externally, and lead initiatives to create transformative products that enhance our smart home ecosystem and drive market growth.

About the team
Ring Blink Key Sidewalk (RBKS) Design is a collaborative, multi-disciplinary organization of designers, engineers, writers, researchers, product managers, and program managers working together to bring the RBKS product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.
BASIC QUALIFICATIONS
10+ years of design experience
5+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience
Experience managing teams
Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)
PREFERRED QUALIFICATIONS
Experience presenting to and effectively advising senior leaders outside of design
Experience embedding design within product teams for agile design and development collaboration

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Read more