Supply and Service Controller

Location
Coventry CV7 9RD
 
Benefits
Pulled from the full job description
Employee discount
Cycle to work scheme
 
Full job description
Supply and Service Controller
Salary: Competitive Plus Benefits
Location: Coventry Store Support Centre - Ansty Park and Home, Coventry, CV7 9RD
Contract type: Permanent
Business area: Non Food
Closing date: 05 August 2025
Requisition ID: 400009433
Joining the team at Argos, you'll find yourself at the forefront of UK retail, in a brand that is loved by millions of customers across the country. Argos is a market leader in the general merchandise sector, with the third most visited retail website and a market leading same day delivery and clickcollect service. Whether it's working across our amazing owned-brands of Habitat, Chad Valley and Bush, or working with the biggest global consumer brands like Apple, Lego, Xbox or Samsung, we have a breadth of opportunity to nurture your career. With roles across Buying, Merchandising, Design, Technical, or Commercial Planning or Operations, we have teams that always strive to make amazing product to delight our customers. The Argos Commercial teams work closely with many other functions across the business like Digital, Marketing, Retail and Logistics to deliver for our customers, allowing you to develop connections and learn from teams across the business. Development is important to us and you’ll have the full support of your line manager in developing and growing your skill set and aiding your career aspirations.
Why join us

We’re a household name — and a trusted one. So we need to make sure that the value and quality we provide in our stores and online starts with our suppliers. It means building relationships that help you reach targets. Which will be second nature to a negotiator like you.


What you’ll do

You’ll manage day-to-day relationships with suppliers to make sure SLAs are being met. That will see you analyse and interpret data to assess performance, challenging suppliers where KPIs aren’t being reached and putting measures in place to solve it. And by ensuring that suppliers are updating their inventories, you’ll see that stock availability is maximised.

It’s a role which will involve working closely with the trading teams and providing insights into supplier performance to support buying decisions or identify opportunities. You’ll also create reports, share performance, chair meetings and put your point across to both external suppliers and internal stakeholders.

Additionally, you’ll have end-to-end ownership of the new supplier set-up process — you’ll effectively be launching new suppliers which will impact the business as a whole.

Essential criteria:

Communication Skills: Exceptional written and verbal communication abilities, with confidence in engaging a range of audiences from internal management teams to external Suppliers.
Relationship Management: Strong capability in building and maintaining effective working relationships. Skilled in managing and influencing both internal and external stakeholders.
Proactive and Detail-Oriented: Self-motivated with a proactive mindset and excellent attention to detail.
Technical Proficiency: Competent in Microsoft Office, particularly in using Excel and PowerPoint.
Commercial Awareness: Sound understanding of commercial principles and the financial impact of decision-making.
Organisation and Planning: Excellent forward planning and organisational skills, able to manage competing priorities.

Who you are

Experience in account handling or merchandising would be a plus, but it’s essential that you’re a natural negotiator. In fact, you’ll be a clear and confident communicator all round, and be just as talented at analysis. The role involves a fair amount of travel, so you should be comfortable with that.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform. Read more