Enrolment Officer - Apprenticeship Hub

As an Enrolment Officer, your key responsibilities include:
Triaging all hub phone calls and walk-ins to ensure prompt and efficient handling of their enquiry working towards increase of employer and student satisfaction
Confidently handling future student and employer leads via telephone, email, face-to-face and social media to optimise enrolments
Delivering focused efforts to convert initial EPSILON / enquiry through to enrolment
Providing accurate program advice to prospective students in line with their goals to ensure student satisfaction
Conducting enrolment interviews as a secondary component to the role undertaking suitability and pre-training review assessments to ensure student meets course requirements
Completing pre-training review interview with student to ensure suitability for enrolment into the course
Undertaking eligibility assessment and confirm student’s eligibility status in accordance with the VET funding contract.
ABOUT YOU
You are a highly motivated individual with previous experience in the vocational education sector, general knowledge of education and/or admissions and recruitment including experience in a face to face or phone based environment. Your understanding of nurture marketing and student recruitment lifecycles, a working knowledge of VET funding contract and eligibility requirements coupled with experience in dealing with non-native English speakers from diverse backgrounds will be crucial to your success. CRM experience will be highly regarded.

Qualifications required for the role
Certificate III in Business or Business Administration, or equivalent experience within a related field.
ABOUT US
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.
We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.
At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.
Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.
WHAT WE OFFER
An Inclusive work culture – Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education
Professional Development – continue to grow your career
Networking Opportunities with Industrial Partners
State of the art facilities on our campuses
Free on-site parking as well as locations close to public transport
Free Employee Assistance Program – get the support you want. It’s confidential.
If this is the job for you, please apply online now. We look forward to receiving your application!
Important information about your application
Your application should include:
a cover letter
your resume
contact details of three (3) referees.
Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:
Verified copies of qualifications and transcripts as listed in your resume
Current valid Employee Working with Children Check
Verified copy of unrestricted rights to work in Australia
Verified National Police Check.
Applications for this position close at 9 am Monday 28 July 2025.
If you have any questions regarding the position or require further information, please contact Jamie-Dee Constable-Rodda at jamie-dee.constable-rodda@chisholm.edu.au.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging Inclusion Lead by emailing ashlea.hey@chisholm.edu.au.
Chisholm reserves the right to withdraw an advertised position at any stage.
Find out more about us by visiting us on our Website and social media sites. Read more