Customer Support Executive

Job details
No matching job preferences
Salary
Up to ₹1+,000 a month
Job type
Full-time
Shift and schedule
Day shift
Full Job Description
Provide prompt and accurate assistance to customers through multiple communication channels.
Address customer inquiries, concerns, and issues related to products, services, orders, and billing.
Troubleshoot and resolve customer problems or technical issues.
Offer solutions and guidance to customers by providing clear instructions and explanations.
Escalate complex issues to higher-level support or relevant departments for resolution.
Maintain a professional and friendly demeanor while interacting with customers.
Document and keep records of customer interactions, inquiries, and resolutions.
Collaborate with cross-functional teams to resolve customer issues effectively.
Follow up with customers to ensure their satisfaction and issue resolution.
Stay updated on product knowledge and industry trends to provide accurate information to customers.
Continuously improve customer service skills through training and feedback.
Handle customer complaints and grievances with empathy and professionalism.
Maintain a high level of customer satisfaction and strive to exceed customer expectations.
Identify patterns in customer inquiries and provide feedback to improve products or processes.
Assist in creating and updating customer support documentation, FAQs, and knowledge base.
Collaborate with the team to meet customer service goals and objectives.
Adhere to company policies and procedures while ensuring compliance with relevant regulations.
Job Type: Full-time

Salary: Up to ₹1+,000.00 per month

Schedule:

Day shift
Work Location: One location

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