Site Support Technician

Location:

Bangalore

We give you a world of potential

Support is awesome in the way trust makes it work When you join this dynamic team as a Remote Site Support Analyst, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.

A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on.

If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you

A role you will love

The Remote Site Support Analyst is responsible for the day-to-day delivery of high-quality service that meets service level expectations. The software engineer works closely with their peers to ensure that daily, weekly, and monthly goals are met. This role is also expected to supervise assigned staff and perform administration tasks related to those staff such as: administering daily timekeeping, performance and attendance tracking, annual performance evaluations, and provide mentoring to employees.

Some of your key responsibilities will include:
• Prepare, test, deploy, maintain, support, refresh and recycle all company end user hardware.
• Responsible for maintenance, support and administration of core Operating System and other software used by the company.
• Responsible for first and second level support and maintenance of all infrastructure at the assigned site(s).

What will you bring to the role?
• 2+ years of IT Support experience (Service Desk and/or Tier 2 Support).
• Experience with Active Directory, both Azure and On-Prem.
• Understanding of ITIL v3 processes and functions.
• Strong accountability and results-oriented, with ability to set priorities independently, provide follow-through, and meet objectives.
• Able to work with both technical and those with limited understanding of technical concepts.
• Excellent stakeholder management and communication skills (both verbal and written).
• Hands on experience with network troubleshooting.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options Read more