ServiceNow | IT Application Support | Operations Professional

Full Job Description
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as an IT Application Operations Professional focused on enabling our end users to get the best out of our IT Technology investments.
you will have the responsibility of advocating for the continued maturity of our Service Management journey as well as maintaining and supporting our IT Service Management system (ServiceNow). The successful candidate will have previously held a similar position previously and have the following skills and experience:

IT Operations Professional
Your mission and responsibilities:
Resolution of Level 1 2 issues/incidents/change requests and enhancements in line with the SerivceNow modules and support delivery
Assist in identifying widespread problems with application modules or software and proactively engaging respective development team for support.
Responsible for working with and tracking support tickets from beginning through resolution.
Assist with management administration of ServiceNow instance
Create and update manuals end user documentation for knowledge base.
Subject Matter Expertise in the support domain for the assigned application in providing thought leadership and operational support
Performing analysis and assistance with the design and implementation of activities relating to the assigned application

Your qualifications and experience:
Prior experience working as a ServiceNow administrator and/or developer is essential.
Good understanding of core ServiceNow modules including Service Catalog, Request, Asset, Knowledge, ESS portal etc.
Experience with ServiceNow scripting in JavaScript and good understanding of XML and HTML.
Experience with using and obtaining data from ServiceNow with good understanding of REST and SOAP APIs
Experience with processes involving problem identification, recovery, escalation, and resolution.
Working knowledge of relational databases.
Strong understanding of IT Service Management (ITSM) / Enterprise Service Management
Working knowledge of relational databases and database management systems
Experienced in providing application support, with proven ability to manage and support multiple systems
Experience with AGILE development methods (desirable)
ITIL Foundation (desirable)
Your attributes and skills:
Critical to the role are your advanced interpersonal skills, including the ability to liaise effectively with a range of stakeholders in providing expert support guidance.
Understanding of time constraints in getting issues resolved timely.
Ability to work independently, or as a member of a team, requiring minimal supervision to deliver support within the agreed timeframe, meeting, or exceeding quality expectations.
Demonstrated experience in learning new technologies
Your ability in planning, prioritising and organising work for yourself others to achieve goals and deadlines will see you succeed in this role
Our global team:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
We are an equal opportunity employer.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time Read more