Senior Renewals Manager

Role Purpose:
Location- Fort Lauderdale, Florida USA


Level - Experienced Professional


Department - Customer


Working Pattern - Hybrid


Benefits - Benefits at Ideagen


Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out


Are you a seasoned renewals professional with a passion for driving strategic revenue retention across high-value SaaS accounts? We’re looking for a Senior Renewals Manager to lead complex renewal initiatives, mentor team members, and shape revenue-focused strategies that directly impact company growth and profitability.


Responsibilities:
Own the end-to-end renewal process for customer accounts ranging from $100K–$200K ARR, initiating multi-stakeholder negotiations up to six months in advance.
Lead complex contract negotiations, driving multi-year deal structures and strategic consolidation to achieve premium GRR rates (93%+).
Analyze customer health, usage patterns, and market dynamics to develop recovery plans for at-risk accounts.
Collaborate cross-functionally with Finance, Legal, and Customer Success to optimize pricing, contract terms, and forecasting accuracy.
Mentor junior team members, lead training sessions, and contribute to the continuous improvement of renewal strategies.
Maintain highly accurate long-term forecasts and support account teams with creative solutions for challenging contracts
Skills and Experience:
Experience in Renewals, Account Management, or Customer Success within a software/SaaS environment.
Proven success managing high-value, complex customer relationships.
Advanced negotiation skills and experience handling escalations for at-risk accounts.
Strong leadership and mentoring capabilities.
Expert-level proficiency in Salesforce and advanced analytics tools.
Deep understanding of subscription business models, revenue metrics, and renewal strategies.
Excellent communication and presentation skills for senior-level engagements.
Experience managing global accounts and renewal portfolios of $8M+ ARR.
About Ideagen


Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!


What is next?


If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.


At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.


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