Senior Manager, Sales Ops (Supply Chain)

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All about the role:

As the Sales Operations Head you will be a member of the Leadership team and will own the overall strategy for managing and Sales Operations across India. Leading a dynamic leadership team, you will be responsible for demand and supply planning, order management and customer service that support the business strategy, objectives, and budgets. This role is instrumental in driving data-driven strategy and would be a key contribution to our Sales transformation journey.

What you’ll do:
• Develop and prepare sales demand forecasting and strategic planning within the sales organization. Establishing high levels of quality, accuracy, and consistency.
• Coordinate and facilitate the monthly SOP meetings to achieve the demand plan consensus including new product introductions, product sales, and marketing activities as well as supply plan balance and constraints/gaps.
• Taking the lead for Integrated Business Planning (IBP), you will optimise demand forecasting and supply planning whilst promoting innovative thinking and collaboration.
• Measure, control, and improve SOP plan accuracy through clearly defined metrics.
• Accountable to propose and define key metrics of SOP and track benefits and improvements to the business while leading the development of planning strategies and implementing appropriate processes to manage supply plans, product availability, and inventory levels to fulfil sales demand, customer service metrics, and optimal costs.
• Create and drive continuous improvement of world-class demand planning and SOP, Customer Service, and order processes.
• Develop and implement strategies to optimise supply chain and demand allocation efficiency and effectiveness to support business objectives
• Drive the resolution of key supply-demand/service-cost issues
• Lead, motivate and develop a high performing and productive team.
• Evaluate and identify process improvements to drive efficient inventory management principles improving Net Working Capital.
• Work closely with Sales Leadership in identifying significant business risks and escalate to the leadership teams and influence key stakeholders to drive decisions and resolution to complex and difficult challenges resulting in win-win outcomes.

Who are you:
• You possess fundamental grounding and knowledge of the total supply chain and logistics concept recognising the interrelationships between stakeholders and functional divisions
• You are an innovative thinker, with strong negotiation and communication skills
• You are data driven and enjoy analysing metrics to make decisions
• You thrive in a matrix organization, with your ability to influence across different functions, levels and across geographical boundaries
• You possess a sound balance of strategic / conceptual thinking and operational focus
• You are commercially savvy financially knowledgeable, with a keen business interest to drive profitable sales growth
• You display learning agility, with a demonstrated ability to embrace and drive change within an organization

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:
• Make sure you take reasonable care for your own health and safety, and
• Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
• Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
• Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
• Attend training that helps you to work safely Read more