Senior Consultant, HR Process Compliance

Full job description
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Status: Full time, Permanent
Schedule: Monday – Friday
Number of positions: 1
Internal Application Deadline: 28 July 2025
Position Overview
The Senior Consultant, HR Process Compliance plays a critical role in ensuring the integrity, consistency, and effectiveness of HR operations across the organization. This position is responsible for developing and maintaining strong process frameworks, implementing internal controls, conducting audits, supporting compliance initiatives and creating clear, accessible documentation to enable consistent execution of HR processes. The role will also lead the creation of clear and accessible documentation to enable consistent execution of HR processes across functional teams. The Senior Consultant will work closely with cross-functional HR teams—such as Talent Acquisition, Talent Management, HR Systems, Total Rewards, HR Business Partners, and Employee an Labour Relations Services—to ensure alignment, mitigate risks, and continuously improve operational effectiveness. The role has a direct impact on the operational success of the HR function and by extension the broader organization.
Audit, Compliance Policy Alignment
Conduct regular and ad-hoc audits of HR processes (e.g., onboarding, terminations, employee changes, leave management, compensation changes) to verify accuracy, policy compliance, and data integrity.
Monitor regulatory and policy changes that impact HR processes and collaborate with appropriate teams to update processes accordingly.
Prepare audit reports, summarize findings, and recommend practical remediation steps.
Collaborating with appropriate HR Teams, support internal and external audits by gathering documentation, summarizing findings, preparing responses, and tracking remediation actions.
Partner with HR teams to support implementation of audit recommendations and create mechanisms to prevent recurrence of issues.
Collaborate with Legal, Finance, and IT to integrate compliance and control requirements into broader HR workflows and systems.
Internal Controls Risk Mitigation
Design and implement effective internal control frameworks to ensure proper authorization, segregation of duties, and data security in HR operations.
Collaborate with HR teams to identify operational risks and create action plans to mitigate them.
Conduct control testing and review checkpoints to assess effectiveness and ensure consistency.
Lead root cause analysis in cases of control breakdown or non-compliance, and document lessons learned
Process Design Improvement
Partner with HR teams to develop and maintain standardized operating procedures (SOPs) and process documentation for core HR workflows, ensuring they reflect current policies, legal standards, and system capabilities.
Identify redundancies, inefficiencies, and gaps via end-to-end process analysis and mapping, and recommend improvements that enhance service quality, reduce risk, and improve user experience.
Translate HR policies and legislative requirements into clear, actionable, process steps and controls.
Support automation and system optimization efforts by ensuring process alignment with system functionality.
Establish and manage a central repository for SOPs, job aids, and reference documents with clear version control and update cycles.
Contribute Contribute to enterprise HR projects involving process redesign, change management, or system transitions.
Job Aid Development
Develop a standardized framework for the creation and maintenance of job aids to ensure consistency, clarity and alignment with SOPs and process documentation.
Collaboration with SMEs on the creation of user-friendly job aids and quick-reference guides to support HR teams, people leaders and employees in executing compliant processes.
Identify training needs based on audit findings, policy changes, or process enhancements and coordinate delivery.
Required Qualifications:
Bachelor’s degree in Business Administration, or a degree in a related field or Human Resources program.
3 to 5 years of progressive experience in HR operations.
HR Designation (CCP, CHRL), Lean Six Sigma or equivalent process improvement certification would be an asset.
Knowledge of Human Resources best practices and standards, including Employment Standards Act and other relevant legislation. Understanding HR processes including records administration, statutory reporting and regulations.
Excellent attention to detail, analytical and interpersonal skills.
Ability to work effectively across teams and influence without authority.
Build and maintain collaborative, positive relationships with all stakeholders.
Proven success in developing SOPs and Translating policy into operational execution.
Familiarity with HR Systems and documentation tools.
Change agent, willing to challenge the status quo through influence.
Problem solving skills with ability to apply sound judgment and innovative solutions to challenging issues.
Experienced in developing business requirements, process analysis and process Improvement.
Business acumen.
Excellent verbal and written communication skills.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
Retirement Savings Plan
Vacation and Wellness Days
Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee Family Assistance Program, financial planning tools, and employee recognition initiatives.
Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

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