HUMAN SERVICES ADMINISTRATOR I

Type of Recruitment
We welcome applications from everyone.

When to Apply
We will be accepting online applications from Tuesday, August 12, 2025 at 8:00 a.m. (PT) until Friday, August 15, 2025 before 5:00 PM (PT). All applications must be received before 5:00 p.m. (PT) on Friday, August 15, 2025, to be accepted.

Exam Number
AG8021A-S
Why work for us?
With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

Withhold information
No withhold will be allowed. Required experience and/or education must be fully met at the time of filing and clearly indicated on the application.
Essential Job Functions


What will you do as a Human Services Administrator I?
Directs, through subordinate supervisors, a major segment of an income maintenance program which provides cash or in-kind assistance to recipients of categorical and/or indigent aid.
Directs, through subordinate supervisors, work units engaged in the delivery of social services including adult, refugee and Greater Avenues of Independence (GAIN) program services.
Provides administrative support services in district offices and reviews the testing of new and revised procedures to determine their impact on line operations.
Conducts the more complex analysis and interpretation for a major segment of a large welfare program such as CalWorks.
Initiates and supervises the research, analysis, and implementation of changes in policies and procedures in order to improve operational effectiveness and efficiency.
Works with operational divisions to assist in the application of approved policies and procedures.
Directs the control of appropriations within an approved program of service; develops and provides justification for budget adjustments and periodic allocation changes.
Analyzes and interprets new and revised State regulations; prepares instructions to implement changes and acts as a technical resource to staff involved in implementing new and revised programs.
Directs and coordinates the departmental employment placement program for recipients of General Relief. Provides specialized staff support to departmental staff or directs a specialized staff training unit.
Assists in the administration of the fiscal aspects of public assistance programs.
For more information, please view the classification specification: Human Services Administrator I.
Requirements
Requirements to Qualify
OPTION 1:
Two (2) years of experience supervising in two of the following areas or four (4) years of experience supervising in one of the following areas: social work, welfare eligibility determination, appeals investigation, quality auditing, fraud investigation, or GAIN case management.

OPTION 2:
Four years of experience in a responsible staff or administrative capacity, analyzing and making recommendations for the solution of problems of organization, procedure, program, budget or personnel.

Graduation from a four (4) year accredited college or university with a Bachelor's degree or higher can be substituted for two (2) years of the required experience under Option 2.

Endorsement of County Qualifications
If you performed work that differs from the duties described in your class specification and believe you qualify for this opportunity, please provide verification via official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification within seven (7) calendar days of the end of the filing period. Employees do not need to submit such verification if they hold or have held a position that regularly performs functions in alignment with the requirements.

Physical Class
Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

License
A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Veteran’s Credit
If you are a veteran, you may be eligible for veteran's credit, giving you an additional 10 points. We will need a copy of your DD214 form to review, so please include that with your application or email it to the exam analyst at aavetyan@hr.lacounty.gov as soon as possible to ensure prompt and smooth processing.

Special Requirement Information
Responsible staff capacity is defined as staff experience at the journey-level requiring working knowledge of rules, regulations, and other guidelines relating to program area assigned. Staff experience is defined as working in an advisory capacity to line managers to provide program and administrative support. Work includes assisting and supporting administration by doing research, analysis and making recommendations to line managers on matters such as: utilization of personnel, allocation of funds, workload and workload fluctuations, and program and procedures for accomplishing work objectives. Work under general supervision of the line or division manager.

Administrative capacity is defined as experience at the level of independent responsibility for assignments of average difficulty, analyzing and making recommendations for the solution of problems of organization, budget, personnel, information services, programs, facilities planning, materials management, and general management. This experience also includes responsibility for the development of procedures and participation in policy formulation.

To receive credit for your education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution within seven (7) calendar days of the end of the filing period. Please submit documentation to aavetyan@hr.lacounty.gov and indicate your name, the exam name, and the exam number. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit:
https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader) and https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf (Download PDF reader)

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Additional Information
Examination Content

This examination will consist of a multiple choice and/or simulation assessment(s), worth 100%, assessing:

Analyzing Information
Empathy
Sharing Knowledge and Guidance
Controlling Emotions
Management Judgment
Management Potential
Achievement
Responsibility
Willingness to Learn
Working Relationships
Learning Quickly
Generating New Ideas
Using Time Efficiently
Working to High Quality Standards
Adapting to Change
Reading Comprehension
Deductive Reasoning

The passing score for the assessment(s) is 70%.

MULTIPLE CHOICE ASSESSMENTS AND/OR SIMULATIONS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Candidates must meet the Requirements to Qualify, and achieve a passing score of 70% or higher on the examination in order to be placed on the eligible list.

Eligibility and Vacancy Information
Candidates who passed the assessment(s) are placed on a list in the order of their score group for a period of twelve (12) months. We will use this list to fill vacancies throughout the Department of Aging and Disabilities, as they occur.

Selective Certification
From those who pass the assessment, we may establish secondary lists targeting additional qualifications we are seeking for specialized positions. We are looking for specific experience in areas like assisting the administrative and operational functions of a government-funded program and/or supervising the daily operations of a social services program, and need you to answer the supplemental questionnaire carefully, specifically, and accurately in order to be considered. Please list the experience we are asking about, and do not just respond with "see resume/application".

Transfer of Test Components
If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

Test Preparation
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."
Online practice tests are available at https://www.shldirect.com/en-us/practice-tests.

Available Shift: Any

Application and Filing Information
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

AAvetyan@hr.lacounty.gov
info@governmentjobs.com
talentcentral@shl.com
noreply@proctoru.com
donot-reply@amcatmail.com
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging into govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.


Social Security Number
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

No Sharing of User ID and Password
All applicants must file their application using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

Computer and Internet Access at Public Libraries
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

Testing Accommodations
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

Anti-Racism, Diversity, and Inclusion (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact Name: Armen Avetyan
Department Contact Number: (213) 866-8749
Department Contact Email: aavetyan@hr.lacounty.gov
California Relay Services Phone: (800) 735-2922
Teletype Phone: (800) 735-2929
COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.



Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.



Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).



Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.



Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.


Revised January 2025 Read more