Retail Sales Operations Specialist (D2C)

Role Overview:

We are looking for a dynamic and detail-oriented Retail Sales Operations Specialist to manage and grow our Direct-to-Consumer (D2C) retail business. This role involves handling day-to-day retail operations, ensuring seamless customer experience, managing inventory, coordinating logistics, and driving sales through data-driven insights and on-ground execution.

Key Responsibilities:Retail Sales Management:
• Drive retail sales through effective store planning, merchandising, and promotions.
• Achieve monthly, quarterly, and annual sales targets for D2C channels (own brand stores, kiosks, and marketplaces if applicable).
• Track and analyze sales performance, identifying trends and opportunities to improve.

Customer Experience:
• Ensure excellent customer service standards across all retail touchpoints.
• Handle escalated customer queries or complaints in coordination with the support team.
• Collect and act on customer feedback to enhance satisfaction and loyalty.

Inventory Store Operations:
• Maintain optimal stock levels by coordinating with the supply chain and warehouse teams.
• Monitor and manage product expiry, damage, and return processes efficiently.
• Ensure store cleanliness, display standards, and compliance with SOPs.

Staff Supervision Training:
• Supervise in-store sales staff, ensuring proper grooming, product knowledge, and selling skills.
• Conduct periodic training sessions to improve team performance and motivation.

D2C Channel Coordination:
• Collaborate with marketing for retail campaigns, sampling drives, and promotional activities.
• Coordinate with production and warehouse teams to ensure timely replenishment.
• Support online D2C efforts where required, especially in terms of order fulfillment and coordination.

Required Qualifications:
• Bachelor's degree in Business, Marketing, Retail Management, or related field.
• 2-4 years of experience in retail sales, preferably in FMCG, food, or organic product sectors.
• Experience with D2C retail formats (brand stores, kiosks, exhibitions) is a plus.

Key Skills:
• Strong interpersonal and communication skills
• Sales and target orientation
• Inventory and operations management
• Analytical mindset with attention to detail
• Customer-first attitude
• Proficient in MS Excel / Google Sheets and POS systems

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Schedule:
• Day shift

Supplemental Pay:
• Performance bonus
• Yearly bonus

Ability to commute/relocate:
• Jodhpur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
• D2C brand scaling: 2 years (Preferred) Read more