Principal, UX Content Strategy

Job Description:
About the job
The User Experience Content team contributes to Fidelity.com, NetBenefits.com, our flagship mobile app, and other digital platforms that help users access and manage workplace benefits. These are among the most heavily trafficked financial services websites and mobile applications in the world. This team’s strength lies in its ability to view the experience holistically and connect customers with the right Fidelity products and services.
As a UX Writer/Content Strategist, you’ll play a key role in shaping customer experiences—helping people understand complex financial topics and translating strategy into clear, effective digital content. This is your opportunity to solve a variety of communication challenges: from crafting UX copy for navigation and user flows, to writing concise, engaging educational and transactional 0content for mobile devices, and developing personalized messaging strategies that span entire customer journeys.

You’re passionate about language, a natural collaborator, and thrive in partnership with experience designers. You’ll help guide projects from concept to completion, using data and analytics to test, iterate, and continuously improve content.

The expertise and skill you bring

5–7+ years of professional writing experience in UX writing, copywriting, or technical writing. Experience in financial services is a plus, but a strong portfolio that demonstrates your skills is essential.

A versatile writer who can tailor messaging for diverse audiences—whether it’s individual investors, small business owners, or enterprise clients.

A clear communicator who can break down complex topics into conversational, approachable language.

A strategic thinker who can zoom out to see the big picture, then translate it into cohesive, connected content blocks.

A curious collaborator who asks the right questions and works effectively with business partners, legal teams, and cross-functional stakeholders.

Experience creating personalized content across mobile and web platforms.

A team player with a track record of successful collaboration with Design, Marketing, and Product teams.

“Note: Fidelity will not provide immigration sponsorship for this position.”

The base salary range for this position is $81,000-$137,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

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