Guest Service Agent

Company Description

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Under a Accor's Hotel Management Agreement in partnership with the Djigardaba Enterprise Aboriginal Corporation, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides a variety of accommodations, including lodge rooms, eco-tents, and camping sites, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre.

Cooinda Lodge is proudly committed to Indigenous employment, with 25% of our team Bining, working on country. As part of our ongoing support into Indigenous employment and development, we collaborate with the Indigenous Land and Sea Corporation through the Real Jobs Program.

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from people of all backgrounds, experiences, and identities.

You must have the legal right to work in Australia to be considered for this role.


Job Description

Deliver a seamless guest experience by handling check-ins, check-outs, reservations, and inquiries with professionalism and care.

Assist guests with local information, tour bookings, and special requests, ensuring their stay is personalized and hassle-free.

Maintain accurate guest records, uphold security procedures, and proactively promote hotel services and promotions.


Qualifications

Successful 6–12 months of front office or customer service experience, ideally in a hotel or lodge setting.

Excellent communication and time management skills, with the ability to multitask and remain calm under pressure.

Cultural sensitivity, adaptability, and Opera PMS knowledge are highly regarded, especially in remote or Indigenous community settings.


Additional Information

Cooinda Lodge Kakadu, offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park. Read more