People Operations Manager

About Flexiple

Flexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers and designers. Our invite-only talent network, handcrafted assessments, and 30-plus-parameter search engine have turned a traditionally draining task into a simple, smart, and efficient experience for 240+ clients worldwide.

Role Overview

As People Operations Manager, you will own the contractor life-cycle at Flexiple—from the moment a candidate is selected by a client, through multiple project stints, all the way to a smooth exit. Reporting directly to the COO, you’ll be an individual contributor who partners with Sales, Customer Success, Finance, and our global clients to guarantee timely joins, high retention, and contractor delight.

What you will do

Own onboarding → offboarding: Coordinate offers, documentation, background checks, orientation, contract renewals, and exit formalities.

Hit the two North-Star metrics:
• Join Success Rate—every selected candidate starts on schedule.
• Contract Completion Rate—contractors finish their agreed-upon term (or renew).
• Be the point of contact: Run fortnightly check-ins with contractors and account teams; resolve performance or compliance issues early.
• Manage across tools: Sync data between Webwork Tracker, HRIS, Pipedrive, and finance systems; spot and plug data gaps.
• Process optimisation: Analyse bottlenecks, propose SOP tweaks, and pilot improvements that raise NPS for both contractors and clients.

Compliance guardian: Ensure adherence to Indian labour laws, client MSAs, and Flexiple policies.

Expectations

Week 1 - Grasp Flexiple culture, policies, and all onboarding/offboarding workflows. Shadow 2 live onboardings.

Month 1 - Independently run 5+ contractor joins; surface quick-win process fixes; start building relationships with first client accounts.

Month 3 - Own 80 % of active lifecycle cases end-to-end; maintain ≥ +0 % join success; launch a retention dashboard for leadership.

Month 6 - Sustain ≥ +5 % join success and ≥ +0 % contract-completion rates; publish revamped SOP; mentor future People-Ops hires.

You should be / have
• 3–6 years in HRBP, People Ops, or HR-Generalist roles—ideally at tech startups or talent marketplaces.
• Hands-on experience onboarding remote or contract talent; working knowledge of India employment regulations.
• Demonstrated ability to juggle multiple stakeholders (clients, contractors, finance) and still hit deadlines.
• Outstanding written verbal communication; comfort with partial US/UK time-zone overlap.
• Data-driven mindset—able to translate KPIs into daily operating rituals.
• Self-starter who thrives in a fast-moving, ambiguity-friendly environment.

Location

Bengaluru (in-office) with flexibility to overlap 2–3 hours with UK/ US mornings.

Perks Benefits
• Performance rewards – Quarterly outcome bonus tied to join retention KPIs.
• Health well-being – Comprehensive family medical insurance + annual preventive health check.
• Team culture – Annual global off-site quarterly Bengaluru socials to bond with the crew.
• Commute support – Monthly metro/bus pass or parking reimbursement.
• Pet-friendly office – Meet your furry friend (our Chief Happiness Officer, Rocket) everyday! Read more