partner resources specialist (US-Remote)

Job description
About the position

The Partner Resources Specialist at Starbucks plays a crucial role in supporting the Partner Relations team, which focuses on employee relations and enhancing the partner experience. This position involves gathering information on partner issues, supporting investigations, and collaborating with cross-functional teams to improve processes and implement Partner Relations programs. The specialist will also track investigation activities and contribute to various projects, ensuring alignment with Starbucks' guiding principles.

Responsibilities
• Gather relevant information about reported partner issues to assess case priority and support appropriate Partner Relations experts.
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• Support the investigation process by researching relevant components and locating necessary documents for sound resolutions.
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• Serve as a liaison for cross-functional teams to streamline practices and promote standardization around partner resources.
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• Contribute to process improvements through the creation and revision of Partner Relations-related templates, SOPs, reports, and presentations.
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• Support the implementation of Partner Relations programs, processes, and initiatives.
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• Track Partner Relations investigation activity, conduct research, and prepare reports.
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• Participate in other project work as assigned.

Requirements
• 2 years of experience in Human Resources systems and administration.
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• 2 years of experience working in a customer service environment.
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• Intermediate skills using Outlook and MS Office applications.
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• Proven strengths in detail orientation, planning, and prioritizing.
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• Ability to communicate clearly and concisely, both orally and in writing.
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• Experience in resourcefulness and research competence.

Nice-to-haves
• Proven ability to quickly establish effective working relationships, including by phone or electronic communications.

Benefits
• Medical, dental, and vision insurance coverage.
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• Basic and supplemental life insurance.
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• Short-term and long-term disability insurance.
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• Paid parental leave.
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• Family expansion reimbursement.
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• Paid vacation from date of hire.
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• Sick time accrued at 1 hour for every 25 hours worked.
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• Eight paid holidays and two personal days per year.
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• 401(k) retirement plan with employer match.
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• Discounted company stock program (S.I.P.).
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• Starbucks equity program (Bean Stock).
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• Incentivized emergency savings and financial well-being tools.
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• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program.
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• Student loan management resources and access to other educational opportunities.
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• Backup care and DACA reimbursement. Read more