• Provide on-site installation, validation and commissioning of machine.
• Perform hands-on on site troubleshooting, service and repairs.
• Interface with cross functional work teams such as field applications, Customer support/services and marketing/sales.
• Timely and professionally handle field service calls and issues arising from the field service visits, complete and submit all required paperwork.
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.