Human Resources Program Manager, Workplace Experience

Job description
Position Profile

Responsible for overseeing and managing various HR programs and initiatives, ensuring they align with organizational goals and comply with Canadian laws and regulations. Oversight of HR programs and initiatives that align with organizational goals. This role involves administrative tasks in support of Ricoh Canada benefit programs, HR technologies, onboarding and compliance to ensure efficient processing of daily human resources operations.

Job Duties and Responsibilities:
• Provide support to field Human Resources and Payroll team members relating to benefit plan administration, human capital management system processes, new hire onboarding and maintenance of work permits and government clearance
• Provide directions to team leaders and team members to enable self-service and awareness of policies and programs
• Collaborate, cascade and execute Ricoh initiatives
• Contribute to and support wellness, process improvement, and team member engagement
• Serve as source for legal issues ensuring compliance with federal, provincial and local employment labor laws
• Manage government clearance process for Basic, Reliability and Secret clearances, maintain accurate records and documentation for renewals
• Perform administrative tasks in support of all Group Benefit programs – monthly benefits billing process and monthly premium authorization for all benefit plans, coordination of annual earnings calculation for carrier renewals with payroll operations team
• Administer benefit plan processes and provide resolution for matters such as claim disputes, premium deductions, enrollment/eligibility issues, life events, appeals and entitlement for leaves of absence
• Liaison with SunLife and various other vendors regarding benefit inquiries and administrative issues
• Research policies and programs and update RWorld with policy changes timely
• Collaborate with HR Technology team and generate reports from HCM as needed to support Canadian HR Team.
• Provide ongoing feedback HR teams to assist in project plan updates, presentations, data analysis, etc.
• Support and champions organizational change initiatives. Quickly apply new ideas to adapt to changing work demands.

Qualifications:
• Post secondary education or equivalent experience
• 5 years of overall experience
• Minimum of 3+ years HR/Benefits related experience
• Proficiency in MS Office Suite is required

Skills:
• Attention to detail and excellent organizational skills.
• Ability to multi-task and prioritize.
• Ability to work in a team-based environment.
• Ability to interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information, which may be of a technical nature.

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