Manager, UX Design

Full job description
Description

Who We are:

At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.

We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for thousands of small business owners across Canada who rely on our payroll software to pay their employees and process their payroll taxes. And we’re just getting started.

We’re growing and looking for more awesome people to join our merry band of misfits. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.

If you are the kind of person who has always wanted to make a difference and be heard at work, Wagepoint will give you plenty of opportunity to do just that.

The Role at High Level:
Wagepoint is looking for an experienced and people-centric Manager, UX Design to lead and scale our growing design practice. You’ll be responsible for the performance, development, and strategic direction of a small team of designers and content professionals who care deeply about our users and the experience they have across our products.

This is a leadership role that combines team management with UX process ownership. You’ll shape how UX is done at Wagepoint, driving craft quality, building scalable systems, and ensuring we bring human-centered thinking to everything from product onboarding to compliance workflows. You’ll work closely with Product, Engineering, and Customer Success to make sure the solutions we deliver are intuitive, accessible, and genuinely helpful.

You will report directly to the VP of Product.

What You'll Be Expected To Own:

Team Leadership Development
Manage and mentor a small team of UX Designers and Content Designers.
Foster a collaborative, growth-oriented team culture built on trust and feedback.
Run regular 1:1s, facilitate development planning, and ensure your team is continuously growing in skill and confidence.
Track team performance, happiness, and development KPIs.
UX Strategy Design Direction
Define and drive a UX strategy that aligns with Wagepoint’s business goals and product vision.
Own the UX design operating model — rituals, quality standards, collaboration patterns.
Champion accessibility, consistency, and inclusive design practices.
Drive adoption and evolution of our design system in partnership with Engineering.
User Research Discovery
Establish a research-informed culture by enabling your team to conduct discovery work early and often.
Promote tight feedback loops through usability testing, customer interviews, surveys, and VOC channels.
Turn insights into action and influence roadmap decisions through evidence, not assumptions.
Cross-Functional Collaboration
Work closely with Product Managers and Engineering leads to align early on problem spaces and solution hypotheses.
Represent the voice of the user in cross-team planning, launch reviews, and prioritization discussions.
Partner with Customer Success and Marketing to ensure alignment on user education, onboarding, and tone of voice.

What You Bring To The Table:

5+ years in UX or Product Design, including 2+ years leading and managing designers.
Proven experience designing for complex B2B or SaaS products with high usability expectations.
A strong design portfolio that shows your ability to lead strategic design thinking and deliver high-quality user outcomes.
Deep fluency in user-centered design, accessibility, design systems, and interaction design principles.
Excellent communication and stakeholder management skills — able to translate UX concepts into business-relevant outcomes.
Experience working in cross-functional Agile teams with Product and Engineering partners.
Comfort navigating ambiguity, prioritizing ruthlessly, and helping others do the same.
Bonus Points If
You’ve led design for HR tech, payroll, or compliance-driven software.
You’ve helped scale a UX practice in a growing product organization.
You’ve worked with remote-first teams across multiple time zones.
You’ve introduced or championed AI-driven tools to accelerate UX or design operations.

What We Bring To The Table:

Impact: Roll up your sleeves and directly contribute to the growth and success of Wagepoint by shaping our workforce.
Culture: The opportunity to work with the world’s friendliest team, solving interesting problems together with an endless amount of laughter (We work hard, but we always have time for a bad joke or two).
Growth: Opportunities for professional development and career advancement - we are always, always learning with a growth oriented mindset.
Innovation: Work in an environment that encourages creativity and new ideas.
Remote: The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Plus, more time with your pets is always a bonus!
Ready to embark on an exciting journey with us? Apply now and help us build the future of Wagepoint!

About Wagepoint
Wagepoint is a simple and fast online payroll app, backed by the world's friendliest team.

The app is ideal for small businesses across North America (US Canada) who are looking to pay their employees easily and quickly.

Next Steps:
If all the above feels right and proper, please don’t feel like you need to send us an uninspired cover letter. Just send us your updated resume and perhaps a few lines on what excites you about the job - we really want to get to know who you are, not just about how we can work together. If we believe you’re a good match, someone from our team will reach out to schedule a call.

Psssst!
Wagepoint is an equal opportunity employer. We welcome and appreciate all applicants with diverse backgrounds, races, religions, genders, identities, ages, experiences (the list goes on!). We are committed to making not only our workplace safe and inclusive for everyone, but also ensuring our recruitment process reflects that. We are a remote company, so there's no need to travel to an office for an interview, but if you require any special accommodation during our recruitment process, please let us know. We are more than happy to assist! Read more