HR Operations Manager - Performance management

Job description
I am working with a global organisation who are looking for HR Operations Manager to support Talent and Performance.

Hybrid- London 2 days a week

9 month contract outside of IR35

£700 a day.

Key project deliverables and assignments
• Oversee and manage project plans for:
• Annual Performance evaluations, with a focus for future transformation using Workday
• Launching new ServiceNow case management support services and knowledge base articles for talent performance
• Work within the parameters of an ongoing program to change the employee experience while still using the current systems and tools yet to be migrated.
• Determine requirements and functional design with Centre(s) of Expertise, business stakeholders, solution architects, designers and developers to ensure business needs are accurately captured, understood and delivered.
• Develop subject matter expertise on Centre(s) of Expertise processes, data, complex and/or unfamiliar initiatives, and share information with stakeholders that is easy to understand and supports decision making.
• Deliver timely communications crafted skillfully for different audiences across multiple channels that are aligned with People function strategy and the overall direction of the Firm.
• Work collaboratively with the HRIS team to drive resolution of critical systems issues, escalating to IT for expedited resolution as required.
• Work collaboratively to bring together expertise from Project Management, HR Information Services (HRIS) HR Operations as required, working with the Centre(s) of Expertise to understand and shape process support requirements, including the creation of end-to-end process documentation.

Critical Experience and Attributes
• 5 - 7 years of relevant project management and/or deep operational experience in running performance reviews.
• Strong stakeholder engagement skills and ability to manage expectations by understanding stakeholder needs, determining alternatives to meet requirements and communicating appropriately.
• Experience with using Workday Performance Enablement to run talent and performance reviews in an organization with a global reach.
• Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences, at all levels.
• Experience working both independently and building a team-oriented, collaborative environment is essential
• Flexibility with an ability to adapt and handle multiple large and/or global projects with limited direction. Read more