HR Manager | India

Ubiquity is seeking a Manager of Human Resource for our India office. This position is responsible for managing business objectives across all people aspects within India with a focus on hiring, developing and rewarding top talent including compensation, benefits and overall employee experience programs.

The ideal candidate will have operational experience with a comprehensive knowledge of the human resources function. The incumbent must have a passion for building and supporting a world-class team and fostering the environment that inspire their best work.

The Manager of Human Resources will inspire and motivate a diverse and growing team to ensure operational excellence, high employee engagement and enhanced employee experience.

Responsibilities
• Responsible for oversight of people functions for our India office.
• Contribute to growing the human resource function to provide the organization with the best people operations and stand-out culture.
• Serve as a business partner influencer, and change agent responsible for implementing people initiatives and elevating culture.
• Build trust and credibility that leads to improved organizational effectiveness by developing strong knowledge of the business model and the industry.
• Provide continuous improvement by proactively addressing future needs and influencing change as we build the organization’s capabilities for tomorrow.
• Manage the performance management process, engagement survey and action plan and initiatives, new employee onboarding, employee relations investigations and situations, and other tools and HR initiatives for India.
• Streamline and generate efficiencies in ways of working amongst the team including development of our processes and policies.
• Work with management to define employee development needs in order to implement talent and development plans and programs to meet the organization’s goals and objectives.
• Manage country specific employee relations efforts.
• Anticipate future trends in workforce planning to bring creative ideas to the organization.

Knowledge, Skills, Experience
• Bachelor’s degree in Human Resources, Business Administration or related field or equivalent work experience
• 8+ years diverse and progressively senior experience in human resources with a demonstrated expertise in operational support and culture
• Experience working in a call center environment preferred
• Preference to work in a fast paced, quick changing environment
• Strong knowledge of benefits administration, compensation, employee relations, training and development, talent acquisition and management, performance management and employee engagement
• Experience building and elevating culture and brand awareness
• Stellar interpersonal skills – we are focused on our employees and this role requires high employee interaction at every level of the organization
• Excellent verbal and written communication skills. Ability to present information and respond to questions to a varying levels of internal and external partners.
• Passion for working in and managing a collaborative environment with ability to drive clarity and solutions; demonstrated resourcefulness in setting priorities
• Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks
• Proficient using Microsoft Suite and various human resources software

The Perks.
• Medical, Dental, Vision and Life Insurance Benefits
• Paid Time Off
• Retirement Benefits
• Learning and Development Opportunities

What We Do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self Read more