HR Manager/ HR Generalist

Great Place to Work–Certified IT Services Company is inviting applications for HR Manager (Full–Cycle HR Performance Management)

Location: SG Highway, Ahmedabad (On-site)

Working Days: Monday–Friday (5 days/week)

Employment Type: Full-Time

About Us

We are a twice “Great Place to Work” certified IT services organization partnering with renowned global clients. Our collaborative culture thrives on innovation, learning, and employee engagement. We believe that when our people grow, our business grows—hence our commitment to nurturing talent, fostering open communication, and maintaining an ethical, high-energy work environment.

Role Overview

We are seeking an experienced HR Manager to own end-to-end HR functions, from talent acquisition to separation, with a special focus on Performance Management System (PMS). You will work closely with leadership to streamline HR processes, enhance employee engagement, and cultivate a high-performing culture.

Key Responsibilities

1. Recruitment Onboarding
• Partner with department heads to define job requirements, skill sets, and success criteria.
• Source candidates via job portals, LinkedIn, referrals, and campus drives; screen resumes and shortlist effectively.
• Coordinate interviews (telephonic, video, on-site), gather feedback, negotiate offers, and manage offer letters.
• Ensure a seamless onboarding experience: complete documentation, conduct inductions, assign mentors, and follow up on orientation.

2. Performance Management
• Design, implement, and manage the annual PMS calendar: goal setting, mid-year reviews, and year-end appraisals.
• Train managers and employees on writing SMART objectives, competency assessments, and giving/receiving constructive feedback.
• Facilitate calibration meetings; ensure consistent evaluation standards and address rating discrepancies.
• Analyze performance metrics, identify talent gaps, and recommend interventions (coaching, training, recognition programs).

3. Employee Relations Engagement
• Act as a trusted HR business partner to employees—handle inquiries, resolve grievances, and escalate issues when necessary.
• Develop and execute internal communication strategies (all-hands, newsletters, policy updates) to keep teams informed and motivated.
• Lead employee engagement initiatives: pulse surveys, town halls, cultural events, and recognition programs.
• Proactively identify and address morale or retention risks; collaborate with leadership on action plans.

4. Compensation, Benefits Compliance
• Coordinate payroll processing with Finance: verify attendance, leaves, reimbursements, and statutory deductions (PF, ESI, PT).
• Conduct periodic compensation benchmarking against industry standards to ensure market competitiveness.
• Manage employee benefits programs (medical insurance, wellness schemes, employee assistance) and review provider partnerships.
• Ensure compliance with Indian labor laws: maintain statutory registers, file returns (PF, ESI, LWF), and coordinate audits/inspections.

5. Learning Development
• Perform training needs analysis by partnering with department heads; prioritize technical upskilling, soft-skills, and leadership development.
• Source external vendors or design in-house programs; manage training budgets, schedules, and post-training evaluations.
• Track LD ROI through training effectiveness surveys and performance improvements.

6. HR Operations Analytics
• Maintain and update HRIS/employee records: personal data, attendance logs, leave balances, and exit documentation.
• Generate HR dashboards covering hiring metrics (time-to-fill, cost-per-hire), turnover rates, attrition analysis, and PMS outcomes.
• Continuously review and optimize HR policies, employee handbooks, and SOPs to enhance efficiency and clarity.

What You Bring
• Educational Background:
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• Experience (8–12 years):
• Proven track record as an HR Generalist or HR Manager, with 3-5 years of hands-on experience in an IT services organization.
• Demonstrated expertise in managing a complete PMS cycle—goal setting, calibration, appraisals, and feedback mechanisms.
• Experience handling full-cycle recruitment (IT technical and non-technical roles) and campus hiring processes.
• Technical Domain Knowledge:
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); ability to create HR dashboards, pivot tables, and data visualizations.
• Familiarity with any HRIS/ATS platforms (e.g., SAP SuccessFactors, Zoho People, BambooHR, Workday).
• In-depth understanding of Indian labor laws and statutory compliance (PF, ESI, PT, LWF).
• Core Competencies:
• Communication Influence: Exceptional verbal and written communication skills; ability to articulate policies, conduct training sessions, and draft compelling internal communications.
• Analytical Problem-Solving: Strong data interpretation skills; capable of identifying trends, diagnosing issues, and recommending data-driven solutions.
• Interpersonal Relationship Management: Proven ability to build trust and credibility across all levels—C-suite, managers, and individual contributors.
• Adaptability Initiative: Thrive in a fast-paced environment; take ownership without extensive supervision and pivot priorities as needed.
• Empathy Ethical Judgement: Attentive listener; handles sensitive situations with discretion, empathy, and confidentiality.
• Organization Attention to Detail: Meticulous in record-keeping, meeting timelines, and ensuring accuracy in all HR documentation.
• Positive Attitude Team Player: Collaborative mindset; ready to roll up sleeves, support peers, and contribute to a healthy, high-energy culture.

What We Offer
• “Great Place to Work” Culture: certified environment that values transparency, diversity, and continuous learning.
• Global Exposure: Opportunity to interact with cross-functional teams and reputed international clients.
• Competitive Compensation Benefits: Market-aligned salary, performance incentives, health insurance, and wellness allowances.
• Learning Growth: Dedicated LD budget, external certifications, leadership workshops, and clear career advancement paths.
• Work–Life Balance: Five-day workweek, flexible leave policies, team-building events, and wellness initiatives.
• Recognition Rewards: Regular performance bonuses, spot awards, and recognition events to celebrate achievements. Read more