GSA - Front Office

Company Description

"Why work for Accor?
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Job Description

We are seeking a dedicated GSA - Front Office to join our team in Jaipur, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
Handle guest inquiries, requests, and complaints promptly and professionally
Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
Collaborate with other departments to ensure seamless guest experiences
Process room reservations, modifications, and cancellations using the hotel management system
Manage cash transactions and maintain accurate financial records
Ensure the front desk area is organized, clean, and presentable at all times
Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting

Qualifications

Diploma in Tourism / Hospitality Management
Minimum 1 year of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, PowerPoint

Additional Information

Service oriented with an eye for details.
Ability to work effectively and contribute in a team.
Self-motivated and energetic.
Well-presented and professionally groomed at all times. Read more