Front Office Manager

1420 Hamurana Road, Rotorua, Bay of Plenty, New Zealand, 3330
Resort Administration
Full Time

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
GO WHERE NO TWO DAYS ARE THE SAME!

At Travel + Leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Rotorua team as the Front Office Manager today!

How You’ll Be Rewarded

Full time hours - 40 hours per week
$75,000.00 - $85,000.00 per annum
Immediate start
Subsidised private health insurance
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Supportive work environment
How You’ll Shine

As the Front Office Manager you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community and the corporate office as necessary. You will also be responsible for the following:

Motivate and inspire the front office team
Direct and promote a good working relationship between the various resort departments encouraging team work
Lead the recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, within the budget guidelines
Assist the Resort Manager with the planning, implementing and monitoring of policy and procedure
What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

At least 3 years relevant work experience (ANZSCO Skill Level 2) or; a relevant qualification or above of the New Zealand Qualifications and Credentials Framework (NZQCF)
Fluency in English (written and verbal)
Previous supervisory experience is beneficial for Front Office Manager position (either as a Team Leader, Shift Supervisor or Duty Manager)
Knowledge of hotel property management systems, Opera preferred
Events experience highly regarded
Excellent communication skills, written, verbal and active listening
Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
Strong negotiation and problem solving skills
Immaculate presentation and grooming standards
Ability to work a flexible roster, including weekends and school and public holiday periods
The capability to work in a fast-paced environment both as part of a team and autonomously
Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-107536 Read more