eCommerce Customer Service Administrator

Full job description
Job details

Job reference
REQ004408

Date posted
23/07/2025

Application closing date
04/08/2025

Location
eCommerce Hub Salford - M50 1BX

Salary
£22,932 a year

Package
35 days holiday a year in Retail (full-time equivalent), Excellent training and career development, Company pension, pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours
35

Job category/type
Full time

eCommerce Customer Service Administrator

Job description
The eCommerce Customer Service Administrator is responsible for providing timely and accurate administrative support to Scope’s eCommerce team and online customers.

Location: Based at Scope’s eCommerce Hub, Westlink business park, Unit 19-20, Guide Street, Salford, M50 1BX.

Fixed term for 12 months - 35 hours per week.

The hub operates from 8am - 8pm, Monday to Sunday.

Flexibility will be required as hours will be worked according to a rota and there will be some evening and weekend work.

The role
Full job description

The successful candidate will be responsible for key administrative duties, including responding to and resolving customer queries received online, as well as those arising from Scope’s finance and stock management systems.

For more information about the role’s responsibilities, and the skills and experience required please use the link to the job description above.

About you
To be successful in this role you will have:

Strong interpersonal skills, with the ability to build effective working relationships across all levels of the organisation

Excellent attention to detail

Good customer service skills

Proficient in Microsoft Office applications, particularly Word, Excel, and Teams

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email recruitment@scope.org.uk. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

35 days annual leave
flexible working (where we can)
company pension
excellent training and career development
strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
Link to full benefits package

and what our colleagues say about Working at Scope | Disability charity Scope UK

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on

Wednesday 6 August 2025.

How to apply
Click the apply button to create an account and complete your application form.

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