Continuous Improvement Specialist, Pension Solutions

Check with seller
Human Resource (HR) Jobs
1 month
Canada
Quebec
Montréal Get directions →
0 views
ID: 912310
Published 1 month ago by Telus Health
Check with seller
Montréal, Quebec, Canada
Get directions →
0 item views
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
As a Continuous Improvement Specialist, you will participate in the design and implementation of standardized and customized documentation for our Pension Administration package. Your mission will be to ensure that this content complies with specific customer regulations as well as applicable legal requirements.

Your role is part of a continuous optimization process of the services delivered by the Customer Service teams of the IT outsourcing Pension Administration department. Our technology platform enables integrated and harmonized management of all of our clients' pension plan activities.

Working closely with the Customer Service, Support and Development teams, you will contribute to the strategic automation of key processes by analyzing business needs and validating solutions deployed in our administration system. In this key role, you will have a direct impact on operational efficiency and Client Satisfaction by modernizing our processes and automating repetitive tasks.
Responsibilities
Write system change requests
Identify all the required variables (primary plan environment, system version, target population, etc.)
Design the specification document detailing the functional and technical requirements Collaborate with the Customer team to identify test cases;
Document impacts (Business Case)
Ensure the quality of solutions through rigorous testing in UAT environment
Optimize and automate Excel-based processes by developing integrated solutions
Analyze and document existing Excel tools used by Customer Support Teams
Identify areas of opportunity for optimization and automation of existing processes
Propose integrated solutions to optimize Excel-based processes
Propose improvements to existing Excel files
Harmonize and standardize the various Excel tools to ensure consistency and facilitate maintenance
Update regression tests
Identify tested scenarios
Collaborate with customer teams to identify missing scenarios based on pension plan rules, incoming and outgoing data interfaces (In/Out), and any other services on the administration side
Integrate missing test cases into automated testing processes
Improve communications (letters, statements, etc.) for our customers
Identify recurring manual communications to automate them
Identify manual cases for benefit statements and annual statements and see if they can be automated
Participate in various improvement projects
Organize job shadowing sessions with Customer Support Teams to understand operational realities
Identify repetitive tasks and align them with Business Best Practices (BBP)
Revise tool and process user guides to suggest improvements
Analyze the impact of legislative and administrative changes on existing systems and recommend necessary adjustments
Participate in the analysis of "Profitability / KPI / Productivity / Profitability" of our customers and employees
Analyze different reports
Implement specific interventions with Customer Support Teams to optimize performance ratings
Initiate improvement projects related to targeted interventions
Track progress of targeted teams
What does it take to be successful in this role?
Minimum 2 years of experience in pension administration
Excellent communication skills in both spoken and written French and English
Work experience in a Client team
Advanced knowledge of Microsoft Office Suite (especially Excel - intermediate level)
Knowledge of Lean/Six Sigma methodologies (an asset)
Experience with automation tools (Power BI, Power Automate) is an asset
Be recognized for your analytical and synthesis skills (good communicator)
Demonstrate thoroughness, initiative, organization and professionalism in your work and master problem resolution
Work independently, manage priorities and meet deadlines in a changing environment
Have good ability to interact effectively with various stakeholders and adapt to different communication styles
Being part of our team means
Collaborating with a dynamic team
Thriving through challenging deals and projects
Working hybrid, in-office and work from home, or fully work from home
Benefiting from a flexible schedule
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process Read more

Published on 2025/09/10. Modified on 2025/09/10.

Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
As a Continuous Improvement Specialist, you will participate in the design and implementation of standardized and customized documentation for our Pension Administration package. Your mission will be to ensure that this content complies with specific customer regulations as well as applicable legal requirements.

Your role is part of a continuous optimization process of the services delivered by the Customer Service teams of the IT outsourcing Pension Administration department. Our technology platform enables integrated and harmonized management of all of our clients' pension plan activities.

Working closely with the Customer Service, Support and Development teams, you will contribute to the strategic automation of key processes by analyzing business needs and validating solutions deployed in our administration system. In this key role, you will have a direct impact on operational efficiency and Client Satisfaction by modernizing our processes and automating repetitive tasks.
Responsibilities
Write system change requests
Identify all the required variables (primary plan environment, system version, target population, etc.)
Design the specification document detailing the functional and technical requirements Collaborate with the Customer team to identify test cases;
Document impacts (Business Case)
Ensure the quality of solutions through rigorous testing in UAT environment
Optimize and automate Excel-based processes by developing integrated solutions
Analyze and document existing Excel tools used by Customer Support Teams
Identify areas of opportunity for optimization and automation of existing processes
Propose integrated solutions to optimize Excel-based processes
Propose improvements to existing Excel files
Harmonize and standardize the various Excel tools to ensure consistency and facilitate maintenance
Update regression tests
Identify tested scenarios
Collaborate with customer teams to identify missing scenarios based on pension plan rules, incoming and outgoing data interfaces (In/Out), and any other services on the administration side
Integrate missing test cases into automated testing processes
Improve communications (letters, statements, etc.) for our customers
Identify recurring manual communications to automate them
Identify manual cases for benefit statements and annual statements and see if they can be automated
Participate in various improvement projects
Organize job shadowing sessions with Customer Support Teams to understand operational realities
Identify repetitive tasks and align them with Business Best Practices (BBP)
Revise tool and process user guides to suggest improvements
Analyze the impact of legislative and administrative changes on existing systems and recommend necessary adjustments
Participate in the analysis of "Profitability / KPI / Productivity / Profitability" of our customers and employees
Analyze different reports
Implement specific interventions with Customer Support Teams to optimize performance ratings
Initiate improvement projects related to targeted interventions
Track progress of targeted teams
What does it take to be successful in this role?
Minimum 2 years of experience in pension administration
Excellent communication skills in both spoken and written French and English
Work experience in a Client team
Advanced knowledge of Microsoft Office Suite (especially Excel - intermediate level)
Knowledge of Lean/Six Sigma methodologies (an asset)
Experience with automation tools (Power BI, Power Automate) is an asset
Be recognized for your analytical and synthesis skills (good communicator)
Demonstrate thoroughness, initiative, organization and professionalism in your work and master problem resolution
Work independently, manage priorities and meet deadlines in a changing environment
Have good ability to interact effectively with various stakeholders and adapt to different communication styles
Being part of our team means
Collaborating with a dynamic team
Thriving through challenging deals and projects
Working hybrid, in-office and work from home, or fully work from home
Benefiting from a flexible schedule
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process
Telus Health
Telus Health
3200 active listings

Recently viewed

Playground Playground 1 month
Server (waiter/waitress) / Serveur / Serveuse
Check with seller
Server (waiter/waitress) / Serveur / Serveuse
Job description Restaurant Server Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. Position Overview: As a Server, you'll have the opportu...
1 month Waiter / Steward Jobs views
Check with seller
The Warehouse Group The Warehouse Group 1 month
Driver Jobs 1 month
Delivery Driver
Check with seller
Delivery Driver
Company Description Kia ora, Tālofa lava, Mālō e lelei. Do you want a rewarding role that gives you the freedom to really own it? This could be the job for you. Do an ability to learn quickly, take initiative and most importantly, have a great attitude? Then this could be the role for you where you can really think customer in everything you do! Delivering t...
1 month Driver Jobs views
Check with seller
Aimsio Aimsio 1 month
Account Executive
Check with seller
Account Executive
Aimsio Account Executive | Job Description: Since its inception in 2013, Aimsio has revolutionized the way heavy industrial companies enhance revenue from field operations, streamlining communication between remote sites and corporate headquarters. As a dynamic B2B SaaS firm with about 40 innovative team members, we are on the brink of transforming an indust...
1 month Digital Marketing Expert Jobs views
Check with seller
Ferrero Pune, Maharashtra Ferrero Pune, Maharashtra 1 month
Asia IT Delivery Center Manager
Check with seller
Asia IT Delivery Center Manager
Job Location: ​Pune​ Pune Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with produ...
1 month Customer Care views
Check with seller
Confidential Confidential 1 month
(BH++7) BPO / Non-IT Recruiter
Check with seller
(BH++7) BPO / Non-IT Recruiter
T Talent Toppers (BH++7) BPO / Non-IT Recruiter Talent Toppers • Kanpur, Uttar Pradesh • via Jobrapido.com 20 hours ago Full–time No Degree Mentioned Apply on Jobrapido.com Apply on Recruit.net Job description Desired Candidate Ideal incumbent will have at least 3 years to 5 years of multi facet hiring experience on lateral / permanent positions with Tier 1/...
1 month Domestic BPO Jobs views
Check with seller
Linchpin Technologies Linchpin Technologies 1 month
BPO/Inbound/Outbound/Telecalling/CRT professional
Check with seller
BPO/Inbound/Outbound/Telecalling/CRT professional
Managing client relationships Delivering proposals Collaborate within the team to identify Collect prompt and accurate customer feedback work directly with customers provide assistance Required Candidate profile Good communication skills in English. Graduates/freshers can apply. Comfortable in rotational shifts. Immediate joiner walk-in interviews. Should ha...
1 month Domestic BPO Jobs views
Check with seller
Hypex infotech Hypex infotech 1 month
Digital marketing team leader
Check with seller
Digital marketing team leader
Hypex Infotech is hashtag#Hiring Digital Marketing Team Leaders... Number of Opening: 2 Daily Task: To manage a Team of 5-7 Peoples Payout: -13000-15000/- Location: Work from office (Aliganj hashtag#Lucknow) If Interested Kindly Send your Resume in DM.....
1 month Digital Marketing Expert Jobs views
Check with seller
Asset Essentials Asset Essentials 1 month
Accountant Jobs 1 month
Accountant
Check with seller
Accountant
Full job description Job Title: Accountant (with HR Support Responsibilities) Location: On-Site Job Type: Full-Time Company: Asset Essentials Industry: Telecommunications Consulting, Real Estate Website: http://assetessentials.com/ About Asset Essentials Asset Essentials is the nation's leading multifamily telecommunications consulting firm, representing ove...
1 month Accountant Jobs views
Check with seller
Simform Simform 1 month
Content writer
Check with seller
Content writer
Job Description: We are looking for a senior/junior technical writer to join our content team. Are you passionate about helping tech leaders solve their most pressing challenges? If so, we suggest you apply. In this role, you will be the go-to person for all kinds of content related to our services in our portfolio. You'll be required to continuously improve...
1 month Content Writer Jobs views
Check with seller
Unknown Unknown 1 month
Teacher Jobs 1 month
Teaching Assistant
Check with seller
Teaching Assistant
NextGen Teachers are working with a number of Primary and Secondary schools based in Swanley and the surrounding areas who are going to be requiring adhoc and supply cover from September 2025. We are looking for candidates with professional experience working with children in schools, who are looking for flexible work on a daily / supply basis. Morning calls...
1 month Teacher Jobs views
Check with seller
Unknown Unknown 1 month
Education Jobs 1 month
Elementary School Teachers – French Immersion, Multiple Locations
Check with seller
Elementary School Teachers – French Immersion, Multiple Locations
Job description • Finish each working day knowing you have truly made a difference in the lives of children • Build a rewarding career in one of our many diverse communities, with easy access to nature and an affordable cost of living • Be rewarded with a competitive salary and excellent benefits About Northeastern Catholic District School Board The Northeas...
1 month Education Jobs views
Check with seller
Are you a professional Recruiter? Create an account