Catering Sales Manager

Full job description
Job Category: Food and Beverage
Requisition Number: CATER005011

Posting Details
Posted: July 14, 2025
Full-Time

Locations
Rivers Casino Philadelphia
1001 N. Delaware Ave.
Philadelphia, PA 19125, USA


Job Details
Description

Summary: Responsible for generating new business leads; as well as, converting existing business into contracted catered events.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

Smile, display energy and open body language
Proactively greet team members and guests, initiating interaction to provide service
Always use a positive parting remark to end the conversation
Essential Job Functions:

Strong focus on selling meeting and program space to local businesses and organizations.
Seeks out new catering business to achieve revenue goals by actively networking within the local community and demonstrating strong client relations skills.
Facilitates catering sales from incoming inquiries as well as internal referrals.
Maintains relationships with past clients to facilitate future bookings.
Must have the ability to forecast future business on an annual basis. Craft sales goals in order to meet forecasts.
Responsible for bookings, confirmations, billings, generating proposals and contracts.
Coordination with other departments to ensure successful planning and execution for all events.
Creating banquet event orders and reviewing with clients to ensure all needs are met. Ability to make recommendations and implement changes as needed.
Proficient in the use of related software, Delphi, Salesforce, Reserve and any other types of catering software.
Coordination of events with the Banquet Manager to ensure easy transition from sales to operations.
Ensures pricing is accurate and complete for all catering events, must have ability to upsell catering menus and items before and during programs.
Must assist banquet leadership team with execution of events.
Operates with the venue’s best interest in mind.
Reviews and approves all banquet checks.
Ability to extend complimentary services in accordance with the approved comp matrix.
Assisting the community relations team with bookings. Expected to attend events and networking off property to grow contacts and source business
Organize travel kits to best promote our property and assets; partner with marketing team to develop key sales messages and material, and align Events Center with broader property activity.
Perform all other duties as assigned.
Qualifications:

Must be 18 years of age or older.
A bachelor’s degree is preferred.
2 years of catering sales or related experience
Excellent communication skills both written and verbal.
The ability to analyze, resolve problems and exercise good judgment in decision-making.
Ability to work successfully without direct supervision.
A dynamic, enthusiastic and creative personality who thrives under pressure.
The ability to perform multiple functions and troubleshoot when needed.
Proficiency in database, spreadsheet, word processing and presentation software.
Flexible availability that includes weekends and holidays.
The ability to obtain and retain all required licenses.
Physical and Mental Demands:

Regularly required to walk, stand, see, talk, hear, use hands and fingers and reach with hands and arms.
The ability to stoop and kneel.
The strength to occasionally lift and/or move up to 50 pounds.
Ability to work in a noisy and smoky environment.

Equal Opportunity Employer
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