Business Head - Insurance , NBFC , Exp of 15 Years

Job satellite Overview:

The Business Head being a PL owner will play a vital role in building and scaling the insurance business through our set of captive customer base, overseeing all aspects of strategy, technology integration, business operations, distribution and compliances with the regulator. The individual will work closely with cross-functional teams to integrate our lending services with insurance offerings, driving penetration and customer satisfaction scores.

Key Responsibilities:

1. Strategic Planning and Execution:

· Develop and execute strategy for launching Insurance for Auto, Health and Credit Shield covering the entire end to end cycle of touch points and distribution with internal as well as captive customers.

· Build and manage a portfolio offering Auto Insurance, Health Insurance, and Credit Shield products. Identify market trends, customer needs, and competitive landscapes to position the agency effectively in the market.

· Drive the creation of product offerings, pricing strategies, and coverage options tailored to customer needs with a competitive advantage.

2. Sales and Business Development:

· Lead the sales strategy and execution to ensure the achievement of revenue and growth targets.

· Develop and maintain strong relationships with key insurance providers and underwriters.

· Identify new business opportunities, partnerships, and distribution channels.

· Oversee marketing strategies to promote insurance products and enhance customer

acquisition.

3. Innovation and Product Development:

· Lead the development and introduction of new insurance products to meet evolving customer needs.

· Identify opportunities for bundling insurance products with lending services to enhance customer value.

4. Team Leadership and Management:

· Build, mentor, and lead a high-performing team across sales, operations, customer service, and claims management.

· Set clear performance goals and ensure the team is aligned with the overall business

objectives.

· Establish a strong organizational culture focused on high standards of customer service and operational excellence.

5. Operations and Compliance:

· Oversee the setup of internal processes, technology infrastructure, and workflows to ensure smooth operations.

· Ensure compliance with all regulatory requirements and insurance industry standards.

· Manage risk by ensuring proper claims handling, underwriting processes, and dispute

resolution protocols are in place.

6. Customer Experience and Retention:

· Focus on providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

· Develop retention strategies to drive long-term customer loyalty, particularly with bundled services (e.g., lending + insurance products).

7. Financial Management and Reporting:

· Develop financial plans, budgets, and forecasts to achieve revenue and profitability targets.

· Track business performance metrics, including sales, claims, and customer retention, to

evaluate growth and make data-driven decisions.

· Provide regular reports to senior leadership on business performance, market trends, and team progress.

MBA in Marketing from premium Institute preferred Read more