Administrative Marketing All-Rounder

About us

Emotional Health Centre (EHC) is a growing private psychology practice in Bayside, Melbourne. It is our mission to provide welcoming, accessible, and professional psychology and allied-health services to individuals across their therapeutic journey.

What we offer

A flexible and collaborative workplace
Opportunities for growth and learning in the area of psychology.
360 Degree view of the workings of a private practice
An intimate and close-knit team of experienced professionals
A diverse range of services including therapeutic support, workplace training, NDIS, resilience workshops, hypnotherapy.
About the role

This is not your typical admin role. We’re seeking someone with excellent organisational skills who also brings strong digital fluency, initiative, and a “can-do” mindset. You’ll be supporting our day-to-day clinic operations and helping to drive improvements in areas like marketing, social media, website content, and system optimisation.

You’ll be working closely with the Practice Manager and wider team, handling a variety of responsibilities across admin, communication, and digital systems.

We are seeking a reliable, confident, and committed individual to lead the administrative duties at our Cheltenham clinic. The successful applicant would have relevant experience working in an admin role at in a health care setting and enjoys working in a busy and fast-paced environment alongside the Practice manager.

Have knowledge of MHCP Medicare processes, NDIS billing, policies and procedures.

Bonus points if you have knowledge and experience with Halaxy CRM.

A unique and researched cover letter required after reviewing our website detailing what skills you can bring to our practice.

Main duties and responsibilities

Greeting patients, booking appointments, answering telephones, liaising with various government agencies and GP’s, arranging patient files and filing, photocopying, keeping a clean and efficient office.
Managing multiple demands in a timely manner, excellent attention to detail, and demonstrated capacity to work autonomously, whilst also being part of a team.
Establishing and completing policy and procedure documents.
Warmly welcoming clients and managing phone/email communication
Booking appointments, managing records, and supporting clinicians
Coordinating social media content, newsletters, and basic website edits
Assisting with internal systems improvement and marketing projects
Contributing to policy and procedure documentation
Other duties

Fulfil other duties as required by management as requested/required. This may include procedural audit, social media campaigns and website descriptions.

KEY SELECTION CRITERIA

Experience

High level of organisational skills
Experience with practice management software programs (Halaxy) and billing procedures, including Medicare, TAC, NDIS is necessary.
Up to 1 year of previous experience working in a similar administrative role required.
High IT competency and experience with CRMs (Halaxy highly preferred)
Bonus: Experience with websites, SEO, Canva, Meta Business Suite, Google Busines
Skills competencies

Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
Teamwork: willingness to assist and support others as required and get on with team members.
Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.
Personal attributes

Professional approach
Ability to work under pressure
Organisational and time management skills
Excellent attention to detail
Confident manner
Positive approach to change
Hours

Monday, Wednesday Friday - +:30 am to 5:30 pm with 30 minute lunch break.

Salary

Salary will be based on experience level under the Health Professionals and Support Services Award (MA000027)

How to apply

Please provide a cover letter addressing the Key selection criteria and CV.

Applications will be considered as we receive them. Only shortlisted candidates will be contacted for interview.

Work Remotely

No
Job Type: Part-time

Pay: $22.67 – $26.60 per hour

Schedule:

8 hour shift
Monday to Friday
Education:

Bachelor Degree (Preferred)
Experience:

administration: 2 years (Required)
Work Location: In person

Application Deadline: 10/05/2025 Read more