NOFRILLS Customer Experience Specialist in Training - Western Canada

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

We are continually looking to provide career development opportunities and build our talent bench within the Discount Division. Outstanding talent is at the center of our strategy, and we want to create opportunities for our colleagues and employees to develop and grow.

We are excited to offer the Customer Experience Specialist in Training (CESIT) role for our North West Ontario markets.

The goal of the CESIT is to learn how to ensure a positive and seamless customer experience in our stores. They will learn how to identify opportunities within store performance as well as support stores on new projects process improvement initiatives and assist in any training gaps. The successful candidate will have the opportunity to further their understanding of the business through personal development and direct experience in a rotational based learning program. The program will be personalized based on the individual’s skill set and can include:

Customer Service

Perpetual Inventory Management

Systems (SAP, IPFR, PI Practices, Planograms, Replenishment, STAS and Sweda Mart)

Leadership Development Training

Bookkeeper support, (Payroll)

Merchandising, Pricing and Promotions

Marketing, Finance and Operations

Fresh Procurement

Supply Chain

Loblaw Digital PC Express

Data and Analytics

Leading and supporting retail projects

Franchise business management

Mentorship with leaders in the business


Accountabilities:

Support CES with the delivery execution of core divisional programs, aligning the National business initiatives and assisting in the training infrastructure and implementation across all departments

Support the stores on Process and Program implementation and collaborate closely with the District Manager to help deliver results influenced by process or program

Become the subject matter expert for stores related to SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory Sweda Mart.

Support CES and stores with product flow from receiving to point-of-sale

Identify opportunities to further develop and implement improved retail ordering and inventory management methods

Liaise with the CES team to provide stores with the required operational direction in support of ordering and replenishment systems knowledge

Support CES with Planogram Process review – up-to-date and accurate, execution, compliance, LMV assortment support, assistance with assortment/NOF issues and resolution across the total store.

Learn and reinforce the PACE disciplines for all store departments.

Remain current on business systems technologies; their applications and risk observed in retail operations to General Managers

Assist owners with understanding SAP Security Protocol by ensuring their employees are appropriately loaded into Workday

Learn and understand STAS training and the principles of the demand curve


Role Requirements:

Demonstrated excellence in serving our customers

Perpetual Inventory Management experience (system knowledge of SAP, IPFR, PI Practices, Planograms, Replenishment and Sweda Mart) is an asset

Retail leadership management experience

Experienced in coaching, leading and motivating others

Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills

Must be able to manage multiple concurrent projects

Demonstrated ability to make sound judgments and decisions

Strong team player with self-discipline and motivation to work independently

Strong diagnostic analytical skills (Root cause analysis)

Extensive travel required

Reflective of Loblaw Culture, Leadership Behaviours and Shared Values

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.


Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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