(Z-396) - Client Relations Specialist

About Amaha

Founded in 2016, and built on the cumulative clinical experience of over 300 years, Amaha is an omnichannel platform that comes with a promise to make quality mental healthcare available to all those who are seeking it, so they can truly feel better, get better, and stay better.

Amaha’s care platform deploys the latest evidence-based interventions in the field of psychology through our experienced network of 100+ mental health providers, complemented by cutting-edge technology and product design to build a stellar user experience. We also partner with 100+ leading businesses including Fortune 500 companies like Abbott, American Express, Medanta, Cipla, InfoEdge Godrej through our Emotional Well-Being Program.

With a global ranking of #1-2 on Play Store for self-help/self-care, the Amaha app was recognized as the Best App for Good in 2020 in India by Google Play. Today, the Amaha app has a significant footprint across 500+ cities globally, transforming the lives of 4 million+ people.

Our co-founders, Dr. Amit Malik and Neha Kirpal bring deep expertise in and experience of both the provider and user lens, along with successful entrepreneurial experiences globally. Our core team comprises alumni from IIT, IIM, ISB, Wharton, St. Xavier’s, London Business School, and other top schools across the world, with significant experience in developing and delivering emotional wellness products to individual users and businesses.

Your Role as Our Lead Host

- Guest Relations:
Be the first point of contact for all guests, whether they're calling, emailing, or walking in. Your warm, prompt responses will set the tone for their entire experience.
- Appointment Management:
Act as the central concierge, using our CRM software to schedule, coordinate, and confirm appointments for our doctors and team members, ensuring smooth and efficient guest flow.
- Empathetic Guidance:
Listen with a caring ear to guests' needs, answer their questions, and gently guide them toward the right treatment or professional within our team.
- Conflict Resolution:
Handle guest concerns with grace and sensitivity, ensuring every issue is addressed delicately and communicated to the management team.
- Facility Oversight:
Oversee the daily operations of our clinic, ensuring our space is always welcoming and well-maintained. You'll coordinate with vendors for any necessary repairs to keep our environment pristine.
- Records Management:
Maintain meticulous records of guest billing and details, ensuring all information is confidential and organized.
- Community Building:
Go beyond administrative duties by helping plan and execute workshops, events, and activities that build a vibrant community around mental health awareness.
- Strategic Initiatives:
Collaborate with our clinical and corporate marketing teams on strategic initiatives to further our mission and impact.

Your Experience and Skills

- A Hospitality Heart:
You're a graduate with at least 1-3 years of experience in a customer-facing role, ideally within the healthcare or hospitality industry.
- Communication Pro:
You have exceptional interpersonal and communication skills, with a strong command of Kannada English, with basic communication skill in Hindi.
- Attention to Detail:
You're comfortable with MS Excel and MS Word and are able to maintain daily reports with accuracy.
- Adaptability:
You're a flexible team player, willing to multitask and manage both guest relations and general administrative duties.
- Availability:
You're ready to commit to a 9 hour workday, six days a week - 1 day rotational off. This role will require someone to work on Sundays as well, as per the roster.

The Amaha Experience

Working at Amaha is an opportunity to be part of a team that is passionate about making a difference. We are a young, energetic, and collaborative group dedicated to providing mental health solutions to millions.

- Impactful Work:
Contribute to exciting projects and initiatives that are shaping the future of mental healthcare.
- Continuous Learning:
Work alongside innovators and leaders in the field who are eager to share their knowledge and expertise.
- Supportive Environment:
Thrive in a culture that values creativity, excellence, and ownership, where your hard work and dedication will be recognized.

This is a full-time role based in our new state of art hospital at Thanisandra, Bengaluru Read more