ServiceNow Solution Architect - ITAM (HAM SAM) - Discovery CMDB

Description:
• As a ServiceNow Solution architect you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITAM (SAM HAM), Discovery CMDB experience.
• Strong experience with ITAM processes and can guide customers through understanding technical solutions to their business requirements.
• You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations.
• Experience in Flow designer, Business rules, Scripting, Integrations Logic implementations.
• Configuring integrations between ServiceNow via REST/SOAP web and other applications.
• Mentor project crew members by managing peer reviews and provide technical guidance.
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
• Participate in user acceptance testing of the resulting maps, impact rules and event management work.
• Promote your update sets and data across applicable SN environments.
• Remediate any production incidents that arise related to this scope.
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.
• Proactively maintain operational documentation and SOPs to reduce support risk inefficiency.

Requirements:
• 7+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITAM, Discovery CMDB.
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud.
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations.
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Ability to create technical design documents and user documentation.
• Adapts quickly in a fast-paced environment!

Benefits:
• We provide official ServiceNow training so you can achieve multiple certifications.
• We will set expectations for what success looks like.
• Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
• NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.
• We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. Read more