Service Designer

About The Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 24 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

Position Summary

We’re hiring a Service Designer to architect seamless service experiences across our customer journeys and internal operations. You’ll partner closely with UX, product, and ops to ensure our digital experiences are powered by efficient, scalable systems. Your work will focus on driving measurable business value—increasing revenue, reducing operational costs, and improving employee productivity.

You’ll design services that support e-commerce flows, internal AI tools, logistics, and social workflows—ensuring every touchpoint is supported by intentional, well-orchestrated systems.

Responsibilities
• Service Mapping: Document end-to-end customer and employee journeys to surface pain points and improvement opportunities
• Blueprinting: Develop service blueprints connecting people, tools, and processes across frontstage and backstage touchpoints
• Business Impact: Redesign services that directly influence metrics like revenue, return rates, AI approval rate, and support efficiency
• Cross-Functional Alignment: Facilitate workshops with UX, product, ops, and marketing to co-create scalable, aligned service models
• System Integration: Ensure services align with internal systems (CRM, order management, AI platforms) to eliminate redundancy and friction
• Validation Testing: Pilot service improvements with real users and teams; iterate based on feedback and performance
• KPI Definition: Define and track service metrics (NPS, SLA, cost-to-serve, adoption)
• Change Enablement: Support implementation through clear documentation, training materials, and adoption strategies
• Strategic Thinking: Ask why, connect service gaps to business goals, and design for measurable impact across experience, efficiency, and growth

Requirements
• 5+ years in service design, CX, or experience strategy, ideally in e-commerce or digital retail
• Strong skills in journey mapping, blueprinting, and systems thinking
• Experience reducing operational cost and improving service delivery through design
• Skilled facilitator with the ability to align cross-functional teams
• Familiarity with enterprise platforms (CRM, ticketing, logistics, AI content tools)
• Data-driven mindset—comfortable defining, measuring, and optimizing service KPIs
• Passion for designing systems that scale and create tangible business impact

Minimum Work Experience
• 5

Maximum Work Experience
• 10

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

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