Help Desk Technician

CorneaGen is a mission-driven company committed to transforming how corneal surgeons treat and care for the cornea. Based in Seattle, the company is innovating the next generation of cornea care, from new medical devices and biologics to therapeutics and interventions. CorneaGen supports corneal surgeons and their patients with a spectrum of services, including the latest in innovative products, delivery of the highest quality tissue, surgeon education, and advocacy for patient access and reimbursement policies.

Are you an experienced Help Desk Technician looking to join an organization that truly makes a difference in the lives of thousands around the world? Perhaps you are looking to join a close-knit, high-performing team within an exciting industry? If the answer to any of these questions is “Yes!”, then look no further!


CorneaGen is a mission-driven company focused on providing the highest quality donor tissue, unparalleled customer service and superior products that transform how ophthalmologists treat and care for every person impacted by corneal disease. Through continuous innovations in tissue processing technology and surgical devices, advocacy for patient access and simplified payor reimbursement policies, CorneaGen is advancing the next generation of cornea care. In support of this goal, we are looking for a Help Desk Technician to join our team in Seattle, Washington.

What does the Help Desk Technician do?

The Help Desk Technician is responsible for the monitoring and triage of the helpdesk for CorneaGen. This includes our various physical locations as well as remote employees, supporting networking, hardware, and various Microsoft based software. They also oversee the creation, shipment, and synchronization of user accounts and physical hardware. As a member of the infrastructure team, they will also be exposed to, and assisting with, various networking and security projects and initiatives.


What else should I know about this role?

This is a full-time, hourly role reporting to our Director of IT Infrastructure. This position works a hybrid schedule with at least one day in-person at the downtown Seattle office, with the remaining days available to work at home/remotely. The position also participates in our on-call rotation, 1 week out of every 5.


What are you looking for in the ideal candidate?

To be successful as a Help Desk Technician, the ideal candidate should:

Have completed their high school diploma; preference will be given to candidates that have completed their Bachelor’s Degree in a relevant field.
Experience in Microsoft based support roles is preferred.
Communicate effectively and efficiently with individuals at all levels within the organization.
Demonstrate the ability to be self-motivated, detail-oriented, and organized.
Be interested in learning and expanding their portfolio of knowledge on a small IT team.
Be able to context switch quickly and effectively between various needs and issues, as well as successfully understand priorities amongst various issues.
Maintain a professional demeanor, confidentiality, and a positive attitude.

What compensation and benefits do you offer?
The minimum wage for this position is $26.00 hourly and the maximum wage is $28.00 hourly. Individual compensation will vary within this range based on a candidate’s skills, qualifications, and experience as they relate to the requirements for this position.

Our benefits package includes:

Generous employer-paid health benefits (medical, dental and vision premiums) for all employees, plus minimal premium contributions to cover dependents.
Retirement benefits, with a 5% company match plus opportunities for additional employer contributions.
Paid time off, including 12 company holidays and 2+ weeks of PTO, with opportunities to accrue additional PTO based on tenure.
Wholesale Club annual membership reimbursement
Short-term and long-term disability, life and ADD insurance, and more!

This sounds great – I’m ready to apply!

Fantastic! We look forward to receiving your online application at Careers – CorneaGen; our recruiting team reviews applications on a frequent basis and will contact you via email if we’d like to talk with you further.

As an equal opportunity employer, every qualified applicant will be considered for employment. CorneaGen does not discriminate based on race, color, sex/gender, political ideology, religion/creed, pregnancy, age, physical or mental disability, medical condition, genetic information, marital status, national origin, color, military or veteran’s status, sexual orientation, gender identity, or any other status or characteristic protected by local, state, or federal laws. CorneaGen is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations with Title I of the Americans with Disabilities Act of 1++0, individuals that require accommodations in the job application process for a posted position may contact us at (206) 701-5840 for assistance.

Other details
Pay TypeHourly Read more