Full job description
Details
Reference number
403802
Salary
£45,170 - £48,243
The Civil Service pay remit and Acas pay policy will apply.
A Civil Service Pension with an employer contribution of 28.+7%
GBP
Job grade
Senior Executive Officer
Grade 8
Contract type
Permanent
Business area
ACAS - Advice and Business Solutions
Type of role
Customer Insight
Operational Delivery
Other
Working pattern
Flexible working, Full-time, Job share, Part-time, Compressed hours
Number of jobs available
4
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Glasgow, Leeds, Birmingham or Fleet Office with an element of working from home. Please be aware that this role can only be worked in Great Britain and not overseas. You will be asked to express a location preference during the application process. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.
Please note, for this role there will be an expectation to travel extensively. A driving license will be a mandatory requirement.
About the job
Job summary
Advice and Business Solutions (ABS) is a dynamic and innovative directorate within Acas. We are committed to delivering high-quality products/services that meet our customer’s needs. As we continue to expand our operations, we are seeking a dynamic, motivated, results-driven Customer Solutions Lead to drive our growth initiatives, with a passion for partnering closely with our valued customers to not only meet but exceed their needs.
You will be part of a national team that keeps the customer at the heart of everything we do, by undertaking root cause analysis, you will identify the challenges faced in the workplace and linking these to our effective suite of free and chargeable service as part of our strategic aim of resolving and preventing potential workplace issues before they arise.
Join us in driving the growth of our valued service! Your contributions will play a pivotal role in shaping our future success, and our continuing commitment of building solid and mutually beneficial lasting relationships, with our customers as their key account manager.
Please be advised there is one role available in each location.
Job description
Workplace Solutions and Business Development
Workplace Solutions – accountable for delivering impactful workplace solutions, which may arise following customer referrals, business development activity or collective interventions, including diagnostics and joint problem-solving projects. In addition, the provision of advice relating to the full range of employment relations, good practice and legal compliance issues in accordance with ABS policy, the agreed business plans and individual targets.
Business Performance – accountable for contributing positively to the work of the customer delivery team and supporting the Trainers.
Make a proportionate personal contribution to the income and service delivery targets and standards
Group Mediation Delivery – responding to referrals from the mediation gatekeeper in Dispute Resolution Directorate for mediation cases involving multiple parties
Conflict Resolution – accountable for coaching and advising businesses, staff and managers on matters regarding conflict resolution, relationship building, productivity, growth and effective communication
Business development – responsible for taking opportunities to proactively develop the ABS business and strategic aims. Increase reach of our services through various delivery mediums including (but not limited to) social media, speaking events, conference planning/delivery, media requests in line with policy.
In line with policy identification and completion of appropriate proposals / tenders for chargeable work.
Lead and support wider team with customer account management process/management from initial contact through to business as usual, managing
SLAs and insuring regular reviews
Engagement with partners and providers to identify opportunities for joint-working, commissioned work and/or commercial partnerships for mutual gain
Training
Bespoke workplace training – responsible for developing and delivering workplace solutions which meet customer needs.
Complex Training Delivery - accountable for delivery of complex training products in company or as part of an open access programme – digitally and face to face Group Mediation Training - accountable for the delivery of mediation training (CIWM) digitally and face to face, onsite in company premises or offsite as required and maintaining CIWM accreditation tutor requirements.
Support to create and write training content and delivery slide packs within the training product development framework.
Employment Relations
Expert Guidance – to promote and facilitate good employment relations through numerous delivery mediums within workplaces.
Accountable for working closely with industry business leaders, trade unions,employee forums, HR and line management providing expert guidance on a variety of employee relations matters.
Third Party Relationships – accountable for consulting with Senior Business.
Managers and employees / Trade Union representatives regarding employee relations issues and initiate action plans to address and resolve issues.
External Employee Relations Support – accountable for operating with discretion and judgement, provide primary support and lead on employee relations and compliance issues as they arise.
Who we are
Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.
Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.
Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.
Person specification
Experience
Essential criteria:
Experience of delivering business and advisory support (Lead).
Stakeholder-engagement skills (Lead).
High level of communication skills (verbal and written).
Knowledge and understanding of employment relations and Equality, Diversity Inclusion.
Understanding of Human Resource practices.
A driving Licence is required due to the amount of travel involved (exceptions to this requirement will be location dependant).
Desirable criteria:
Planning/coordination and prioritisation skills.
Entrepreneurial skills, able to identify and seize opportunities in the marketplace.
Licences
Driving Licence
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Seeing the Big Picture
Making Effective Decisions
Benefits
Alongside your salary of £45,170, Advisory, Conciliation and Arbitration Service contributes £13,085 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer:
Learning and Development
Health and wellbeing
Pension scheme
Cycle to work scheme
Interest free season ticket loans
Volunteering opportunities
Could you ask for any more?
You’ll have access to a Lifestyle website, where you’ll be able to grab savings over a wide range of products from holidays to your weekly shop.
To find out more please check out - Working for Acas
Things you need to know
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.
How to apply
Please click on the 'Apply now' button.
As part of the application process, you will be asked to complete:
An evidence-based statement of suitability reflecting the essential and desirable experience requirements as outlined in the JD. Your statement of suitability should be no longer than 1,250 words. You should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.
A CV, this will be for information purposes only and will not be scored.
Should a large number of applications be received, an initial sift may be conducted using the:
Lead Criteria:
Experience of delivering business and advisory support.
Stakeholder-engagement skills.
Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.
If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.
Interview Details
If you have successfully passed sift, you will be invited to an interview via MS Teams which is likely to take place week commencing + June 2025. The interview will be a Behaviour, Experience and Strength based interview and will also include a presentation, details will be given at interview stage.
A merit based reserve list will be created for each location. This means that if you have passed the interview, but we couldn’t offer you a position, you’ll be on a reserve list for 12 months and may be considered for similar positions.
If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:
Contact Acas HR Recruitment Service via HRRecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need accessibility considerations to enter the building or interview room, for communications or adjustments for testing procedures.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : HR Recruitment Team
Email : HRRecruitment@acas.org.uk
Recruitment team
Email : HRRecruitment@acas.org.uk
Further information
If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on HRRecruitment@acas.org.uk in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.
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