Resource Coordinator

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Skills

Power BI

Microsoft Word

Microsoft Outlook
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Job details
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Job type

Full-time
 
Location
1 New Change, London EC4M 9AF
 
Full job description
Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The role of Resource Coordinator is to manage all Professional Services Opportunity requests through to completion by scheduling CDW and 3rd party resources based on availability, technical skills location. Responsible for ensuring the correct commercial contractual documentation has been completed in line with the set procedures and responding to queries relating to opportunity requests.

Key responsibilities

Management of Professional Services opportunities, following the triage, scope and acceptance stages

Schedule resources by allocating the most appropriate level of resource based on availability, skills, and location

Management of resource bookings, ensuring the correct level of documentation is in place, such as a Statement of Works

Manage a Professional Services teams utilisation by maintaining the scheduling system to ensure information and forecasting is accurate

Work with multiple stakeholders to review and maximise utilisation

Validate Sales Orders to ensure the information is displayed correctly and all prerequisites have been met

Engage with 3rd Party resource providers, where in-house resources are not available

Review reports in power bi and resolve abnormalities to ensure accuracy of data

Manage communications with the support team, sales account managers and suppliers through a shared mailbox

Engage with internal and external stakeholders to build strong working relationships.

Provide cover for other coordinators in the team during absence or busy periods

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualifications, Skills Experience

Highly organised with strong decision-making skills

Previous experience in an administrative role

Strong communication skills

Proficient with the use of Microsoft Office products, such as Outlook, Word Excel

Essential Attributes

Quality focused with excellent attention to detail

Able to work with established procedures with moderate supervision

Results-oriented with a track record of success for achieving and exceeding goals ability to develop and build relationships with a range of stakeholders

Pro-active with a desire to make a positive impact

Uses Initiative to complete tasks efficiently

Methodical analytically minded

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the SP 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. Read more