REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA

About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary (Subcontractors are referred as Partners in this posting)
The Regional Partner/Learning Manager will report to Head of Partner Relations,
Learning Strategic Program Delivery.
The key function of this role is to focus on Partners/Employees experience after
they have been recruited into United by our recruitment department. This includes
onboarding new Partners/Employees effectively and continue to manage their
ongoing performance and development to enhance the Partner/Employee skillsets,
performance, and experience.
This includes Partners/Employees for all services within that region including
Specials/Ad hoc services.
This role will focus on collaboration with various departments and stakeholders to
ensure that our Partners/Employees needs are being met as per expectations and
ultimately meeting and exceeding Customer expectations.
Duties and Responsibilities
To increase United’s Brand awareness within Partner community to enable United
to become the company of first choice for Partners.
Execution of United Services Group’s Vision, Mission, Values and Strategic plans,
which includes Partner Success framework and all Strategic Initiatives
implementation adoption within region.
Empower our Partners/Employees and create and sustain a culture of fairness
and respect.
Enhance the United Customer experience by increasing retention of
Partners/Employees within locations.
Responsible for Store Onboarding of New Partners/Employees for new Start-Ups.
Responsible for managing ongoing performance and skills development to
enhance the existing Partner/Employee skillsets, performance, and experience.
Develop Partners competency to manage their business(s) (includes labor
performance, material, equipment efficiently and effectively.
Customize action learning plans based on KPI analytics.
Implement regional random audits based on KPI analytics customer issues.
Calibration Walks with Customers, Account Management, Partners/Employees/
Cleaning staff.
Be the primary support for all Partner/Employee related issues and manage the
Issues Escalation process.
Trigger Partner Change Over (PCO) with Partner LD Administrator to meet
process requirements.
Grow the United Campus regionally, resulting in growing new Partner leads
becoming industry choice for Janitorial learning and development.
Lead/Implement Regional Partner Meetings/collaboration with key stakeholders.
Implementation of Recognition Rewards Program.
Collaborate with Marketing to enhance regional Social Media presence.
Support regional recruitment plan and acquisition of leads /w recruitment
department.
Attending legal “Discoveries” on behalf of United, if required.
Develop and implement departmental SOPs to create consistency.
Ensure overall compliance of guidelines, policy procedures with
Partners/Employees and Cleaners.
Ensure ongoing data integrity pertaining to Partners within Salesforce.
Technology Assets
Responsible for managing business using United technologies provided (e.g.
Salesforce Microsoft Programs). Responsible for asset management.

Additional Responsibilities:
Perform all daily functions in alignment with company mission, vision, and
values.
Work in compliance with Health Safety policies and legislation and take every
reasonable precaution to protect the health and safety of all employees and
business partners.
Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.
Job Requirements and Expectation
Available to address customer and Partner needs and concerns in a timely
manner.
Store visits based on schedules which will include visits at night and weekends.
Willing to travel frequently within the designated territory or outside the
province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment
Key Competencies
Business acumen
Task management Planning skills
Communication Skills: Active listening, verbal, and written communication skills
Conflict management negotiation skills.
Needs assessment and information gathering.
Advanced Technology competency.
Managing budgeting costing (Cost Breakdowns).
Advanced level expertise in floor-care and cleaning procedures.
Process and compliancy driven.
Ability to work independently
Education/Experience
Post secondary degree in business administration or related field.
Minimum of 5 years’ industry level janitorial experience.
Multi-lingual skillsets preferred- specifically English, French, Spanish (French
English language required in Quebec East; Spanish is preferred in Ontario West).
 
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