Product Manager - Tech Uplift

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Authentication

AI

Do you have experience in Authentication?
 
Location
Sydney NSW•Hybrid work
 
Benefits
Pulled from the full job description
Work from home
Paid volunteer leave
 
Full job description
We're hipages - Australia's #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.

With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We're proud to be a certified Great Place to Work and WORK180's #1 Employer for Women. At hipages, you'll find real impact, career growth and a workplace where everyone belongs.

About the role:

We're on an exciting journey to modernise our core systems and scale for the future. As Product Manager in Tech Uplift Product Support squad, you'll lead the transformation of our marketplace's foundation into a modern, scalable platform that enables faster delivery and unlocks new customer value.

You'll own the end-to-end re-platforming effort, working closely with engineering, architecture, design, and service teams. Balancing complexity, technical risk, and stakeholder needs, you'll help shape the infrastructure that powers hipages' next stage of growth.

Alongside this, you'll manage the systems and workflows that keep our product support running smoothly. From triaging live issues to improving internal processes, you'll ensure that problems are resolved quickly and effectively, enabling better experiences for both homeowners and tradies.

This is a unique role combining platform strategy, operational excellence, and cross-functional leadership. You'll thrive here if you enjoy untangling complex systems, building resilient infrastructure, and enabling teams to move faster and smarter.

Why join our Product team?

Hybrid working model - 50% work from home
In-house Talent Development team to prioritise personal and career growth
Competitive salary, benefits and perks
Hands-on learning opportunities and workshops for continuous upskilling
How you will add value:

Own the roadmap for tech uplift and product support systems across web and mobile platforms
Collaborate with engineering to decommission legacy systems and redevelop product infrastructure for current and future use cases
Lead prioritisation and coordination of production issues surfaced by internal teams (Sales, Support, Service)
Leverage existing triage frameworks to support structured issue analysis and reduce time to resolution
Explore opportunities to apply AI and automation in product support workflows to improve efficiency and reduce manual burden
Contribute to a stronger platform foundation by improving stability and flexibility across shared systems
About you:

Experience delivering platform-facing product work in partnership with engineering
Familiarity with authentication flows (e.g. login, SSO, session management) and their impact on user trust and access
Ability to triage and prioritise cross-functional issues in high-volume, high-context environments
Comfortable managing backlogs that mix urgent production issues with longer-term technical enablement
Effective working with tech leads, designers, analysts, and support teams
Confidence operating in ambiguity and structuring direction
Life at hipages:

We're more than just a workplace - we're a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You'll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it's why 85% of our team say their leader is great.

And there's more:

Diverse, collaborative teams that love solving problems
Agile squads, hackathons, off-sites and roadshows
Extra leave for birthdays, volunteering, and more
Healthy snacks, continental breakfast and fresh fruit
Sydney CBD office near Town Hall and Gadigal Stations
Tailored growth support, mentoring and stretch projects
A vibrant social scene - we work hard and have fun doing it
We prioritise Diversity:

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don't expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We're proud to be endorsed by WORK180 for supporting women's careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you'd be a great fit - even if you don't meet every requirement- we'd love to hear from you.

We're also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

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