Process Improvement Specialist, RLOI

DESCRIPTION

We are seeking a Process Specialist to join our team and drive excellence in returns processing through BCM (Business Configuration Management). The ideal candidate will excel at translating complex business requirements into effective BCM rule sets and evaluation criteria, ensuring accurate sortation and processing of returned items. You'll collaborate with cross-functional teams to standardize BCM configurations, create comprehensive documentation for rule implementations, and enhance evaluation criteria across multiple sites. Your role will be crucial in maintaining and improving sortation rules within BCM, managing regional rule variations, and ensuring consistency in decision trees. Strong analytical skills are essential, as you'll identify opportunities for rule optimization, troubleshoot BCM issues, and implement solutions that improve process efficiency. Experience with BCM configuration, SIMs management, process documentation, and a deep understanding of returns processing workflows are key requirements for success in this position. Knowledge of attribute-based evaluation systems and experience with BCM's rule creation interface is highly desired.

Key job responsibilities
1. Configure, maintain, and manage BCM SIMs and rules across multiple sites and regions.
2. Transform business requirements into effective BCM rule sets and decision trees aligned with operational goals.
3. Partner with Operations, Business, Tech, and IT teams to identify and implement process improvements.
4. Create and maintain comprehensive documentation for BCM configurations and SIMs rules.
5. Monitor and analyze BCM/SIMs data to identify optimization opportunities and trends.
6. Perform regular audits of BCM rules to ensure accuracy and compliance with business requirements.
7. Generate performance metrics reports and present recommendations to key stakeholders.
Drive continuous improvement through BCM and SIMs form optimization initiatives.

About the team
In the Worldwide Returns ReCommerce (WW RR) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW RR includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW RR, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth’s most customer-centric company and in WW RR, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns ReCommerce team!

BASIC QUALIFICATIONS

2+ years of program or project management experience.

Bachelor's degree or equivalent.

Experience with Excel.

Ability to travel 15%.

Experience using analytical skills to solve operational challenges.

Experience managing multiple projects and competing priorities.

RELO Operations experience is beneficial.

Experience using data and metrics to drive recommendations.

Track record of taking ownership and driving result.
PREFERRED QUALIFICATIONS

Knowledge of Excel at an intermediate level (e.g., pivot tables charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).

Experience with SQL.

Experience in requirement gathering and ability to write clear and detailed requirement document.

Prior experience in a business or operations role.

Strong written and verbal communication skills.

Teamwork mentality and willingness to roll up one’s sleeves to get the job done.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $102,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job details

USA, WA, Bellevue
USA, AZ, Phoenix
USA, TX, Dallas
Project/Program/Product Management-Non-Tech
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