Roles Responsibilities:
• Managing KCC Portfolio, ensuring portfolio hygiene - Interest servicing, Churning, Review Renewal, Enhancement, and retention of good credit customers and exit of subpar customers from portfolio.
Secondary Responsibilities:
• Deepen relationship with customer and proactively own, respond, uncover and anticipate future needs and expectations.
• Introduces solutions to clients in building and strengthening an effective portfolio.
• Work closely with Credit, Ops and Product on enhancement, retention, Exit of customers.
• Identifies cross-sell opportunities to deepen and increase share of wallet.
• Generate NTB leads from existing customers.